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New Member

RV016 - System Log Classification Problem

I have a RV016 V3 with lastest firmware 4.1.

I have enabled Proteclink Web.

When I check the system log, I see it clasifies the urls the wrong way.

For example, if I go to www.facebook.com, the router blocks it ok, but in the log, it appears like a dialer url, when it should clasified as Social Networking.

It happens with all the urls.

What can I do to solve this??

Thanks in advance.

Regards

Juan Pablo

  • Small Business Routers
Everyone's tags (3)
10 REPLIES

RV016 - System Log Classification Problem

This is a known issue that will be fixed in the next firmware release.

New Member

RV016 - System Log Classification Problem

thank you very much for your quick response tekliu

do you know when will the new firmware will be release?

regards

juan

Re: RV016 - System Log Classification Problem

We are looking at sometime in 1Q 2012. If you need a fix immediately, you could contact the support center for beta firmware.

New Member

RV016 - System Log Classification Problem

yes, I need it asap.

how do i contact support center and how do i request the beta?

Re: RV016 - System Log Classification Problem

You would need to contact the SBSC and create a case number.

Contact Information

Then your case will be escalated to level 2 support and one of the escalation managers will contact you with the instructions to download the beta firmware.

New Member

RV016 - System Log Classification Problem

tekliu

I have recently updated out RV016 to the latest firmware RV0XX-v4.1.1.01-sp.bin.

it corrects the ProtecLiknk URL Classification problem and some other issues, but it smashed the VoIP.

Calls that are made inside or outside the LAN randomly fail (sometimes rings, sometimes dont).

This is a BIG issue, for most people that uses VoIP.

Now I go back to firmware 4.1.0.02 and it is all working fine.

Thanks in advance.

Regards

Juan Pablo

New Member

RV016 - System Log Classification Problem

can anyone give me a hand with this?

this is an important issue, and must be solved ASAP!

Juan Pablo

New Member

RV016 - System Log Classification Problem

anyone????

Bronze

RV016 - System Log Classification Problem

Hello Juan,

Please contact us at the support center. Please find the link below to reach us.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

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