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Community Member

RV110W Can't Reach Internal Services Including Remote Management

I have 25 of these routers installed behind various providers and transport (DSL, Cable, UVerse).

At sites where I have static IP, I can't reach any service inside, and in fact can't even reach the router for Remote Management.

At all times the users indoes can do whtever they like, the have Internet access.

At sites where we draw a dynamic IP or use PPPoE, I can reach services and manage the router until a known issue stops the inbound traffic.

I'm about to attempt to return these devices, but would like to know if anyone else has ran into this and how you solved it.

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3 REPLIES
Silver

RV110W Can't Reach Internal Services Including Remote Management

Hi,

Please make sure you are running latest firmware and call Cisco Small Business Support Center and open a support case @ 1-866-606-1866

Jasbryan

Community Member

RV110W Can't Reach Internal Services Including Remote Management

Hello:

I've experienced the same issue as IT Support, Can't access Remote Management after a certain duration of time.

Router also suffers from random hangs that require a reboot.

I've logged an RMA Case with my Supplier but I would rather prefer the device fixed with a Firmware Update or similar...
What's the best support contact in Australia to resolve the issue?

Silver

RV110W Can't Reach Internal Services Including Remote Management

Health,

(Support Numbers) Please contact Cisco Small Business Support Center and open a support case with the next available engineer.

Thanks,

  Jasbryan

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