Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

New Firmware available for RV340 Series Router family! This includes the RV340, RV340W, RV345, and RV345P

To learn more and get the latest Firmware version click here.

Community Member

RV110W ping remote gateway

I recently purchased a RV110W wireless router for a client.  I am having issues with the VPN access.  Here is the client's access log:

2012/04/17 10:59:41 [STATUS]Disconnecting...
2012/04/17 10:59:47 [STATUS]Success to disconnect.
2012/04/17 11:00:03 [STATUS]OS Version: Windows XP
2012/04/17 11:00:03 [STATUS]Windows Firewall is OFF
2012/04/17 11:00:04 [STATUS]One network interface detected with IP address 192.168.5.198
2012/04/17 11:00:04 [STATUS]Connecting...
2012/04/17 11:00:04 [DEBUG]Input VPN Server Address = 65.37.159.9
2012/04/17 11:00:04 [STATUS]Connecting to remote gateway with IP address: 65.37.159.9
2012/04/17 11:00:15 [WARNING]Server's certificate doesn't exist on your local computer.
2012/04/17 11:00:39 [STATUS]Remote gateway was reached by https ...
2012/04/17 11:00:39 [STATUS]Provisioning...
2012/04/17 11:00:45 [STATUS]Success to connect.
2012/04/17 11:00:45 [STATUS]Tunnel is configured. Ping test is about to start.
2012/04/17 11:00:45 [STATUS]Verifying Network...
2012/04/17 11:00:49 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:00:50 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:00:51 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:00:52 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:03:17 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:06:57 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:07:30 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:10:46 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:10:59 [WARNING]Failed to ping remote VPN Router!

How do I fix the failed to ping remote VPN Router issue?  I can manually ping the router's internal ip address 10.10.10.1 from the command prompt - why am I getting this message?  I try to browse to other pc's on the network but I am getting an error "cannot find ..." from Windows.  I can browse to these pc's if the client pc is on the internal network.

I've called Cisco tech support but the answer is disregard the log message and everything is working, and that I have a configuration issue on my end.   What step should I take next?

2 REPLIES
Community Member

RV110W ping remote gateway

Does anyone with a working RV110W router receive the ping failure messages?

Anyone have any idea why I can see network folders under normal conditions but not when the VPN is supposedly connected?

Community Member

RV110W ping remote gateway

Randall,

Nothing is wrong with the router. It’s an application on your desktop/pc stopping the ping request from getting back from the remote gateway (Router). It could be many different things on your pc like the firewall or antivirus programs causing your issue. If you’re using WindowsXP make sure (ICMP) echo request and Echo Reply are allowed inbound through your firewall.

Jasbryan

935
Views
0
Helpful
2
Replies
CreatePlease to create content