I recently purchased a RV110W wireless router for a client. I am having issues with the VPN access. Here is the client's access log:
2012/04/17 10:59:41 [STATUS]Disconnecting...
2012/04/17 10:59:47 [STATUS]Success to disconnect.
2012/04/17 11:00:03 [STATUS]OS Version: Windows XP
2012/04/17 11:00:03 [STATUS]Windows Firewall is OFF
2012/04/17 11:00:04 [STATUS]One network interface detected with IP address 192.168.5.198
2012/04/17 11:00:04 [STATUS]Connecting...
2012/04/17 11:00:04 [DEBUG]Input VPN Server Address = 65.37.159.9
2012/04/17 11:00:04 [STATUS]Connecting to remote gateway with IP address: 65.37.159.9
2012/04/17 11:00:15 [WARNING]Server's certificate doesn't exist on your local computer.
2012/04/17 11:00:39 [STATUS]Remote gateway was reached by https ...
2012/04/17 11:00:39 [STATUS]Provisioning...
2012/04/17 11:00:45 [STATUS]Success to connect.
2012/04/17 11:00:45 [STATUS]Tunnel is configured. Ping test is about to start.
2012/04/17 11:00:45 [STATUS]Verifying Network...
2012/04/17 11:00:49 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:00:50 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:00:51 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:00:52 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:03:17 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:06:57 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:07:30 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:10:46 [WARNING]Failed to ping remote VPN Router!
2012/04/17 11:10:59 [WARNING]Failed to ping remote VPN Router!
How do I fix the failed to ping remote VPN Router issue? I can manually ping the router's internal ip address 10.10.10.1 from the command prompt - why am I getting this message? I try to browse to other pc's on the network but I am getting an error "cannot find ..." from Windows. I can browse to these pc's if the client pc is on the internal network.
I've called Cisco tech support but the answer is disregard the log message and everything is working, and that I have a configuration issue on my end. What step should I take next?
