08-21-2013 12:26 PM
Hello, I was updating my RV180W firmware and the browser i was using crashed on me during the procedure. About 2 minutes later the router rebooted and now when it comes up I cannot get any activity, I only have a blinking POWER and WIRELESS light. Is there a procedure where i can recover this using TFTP or similar method? Thanks in advance.
08-28-2013 11:47 AM
Dear Customer,
Thank you for reaching the Small Business Support Community.
Interrupting the upgrade process at specific points when the flash is being written to may corrupt
the flash memory and render the router unusable.
I suggest you to press and hold in the RESET button for at least 20 seconds in order to restore to factory defaults and clear all of the Cisco RV180 settings. If that still don't fix it, my only other suggestion is to contact the Small Business Support Center for further troubleshooting;
https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Please do not hesitate to reach me back if there is any further assistance I may help you with.
Kind regards,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
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08-29-2013 11:40 AM
Hello :
To update or recover the firmware of the device please follow the next link Firmware Guides for Small Business Products this will guide you to the article that explains step by step how to make this procedure.
I hope this will help you
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