I suspect that the problem may be that the PID for the devices varies between dongles. I have two identical E173 dongles, both supplied from the same provider at the same time, but with two different PID (see above). However neither is detected, I simply get in the event log:
syslog: Not support this USB Dongle. (Vendor ID 0x12D1, Product ID 0x1C08)
with the PID being either 0x1C07 or 0x1C08 depending on which dongle is connected. I also know that the ZTE MF636 is available in 0x0031 and 0x0033.
I have the latest firmware (184.108.40.206) and have downloaded the latest "USB dynamic module files of RV215W 220.127.116.11 version", but none of these include updated drivers for the dongles listed above.
Are there any later driver versions available, or are there plans to add the missing PID into the existing drivers for the ZTE MF636 and Huawei E173?
There may be regional differences between the same dongle modem used. Please get a case created with our support team - they have a direct line into the team that can get drivers set-up for these modems.
Please note, we may not be able to support all modems, but we will do our best.
It says that I can't create a support case as I don't have a service contract. Is there any other way to do this - we have only just purchased this router, so the router would be under warranty, but we don't have any service contracts with Cisco.
Also requested the Firmware for both dongles, but was not able to provide this at the time, as I needed to restart in order to install the modem software on this computer. The firmware on these dongles is:
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