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RV215W support for Bell Mobility's Novatel U679 LTE stick

Hi all,

I'm trying to get an unlisted Novatel U679 LTE stick working with the RV215W.  I had called support and they didn't know what to do or how to escalate.  Do you know how I can get this escalated within Cisco so the support can be developed.  FYI, I have have direct access to the carrier's product management teams so I can get hold of any of the carrier setting, APNs, etc., that may be required.

Thanks

- Alan

(Small Business Owner trying to make sure I don't lose my point-of-sell each time the internet flakes out)

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RV215W support for Bell Mobility's Novatel U679 LTE stick

Dear Alan,

Thank you for reaching the Small Business Support Community.

Please refer to the USB modem compatibility list below, it states that with the latest firmware release v.1.1.0.5 the Novatel U720, U727 and U760 are compatible with the RV215W;

https://supportforums.cisco.com/docs/DOC-30229

You may contact the Small Business Support Center and open up a case to request support for the U7679 on future firmware releases;

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Please do not hesitate to reach me back if there is any further assistance I may help you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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