rv220w OpenDNS issue Brother printer

[Chris]

Hi,

Recently I have switched from DSL to Comcast Cable. In the PPoE settings you can disable DNS from ISP. However, now since I have to use DHCP I cannot disable the DNS from ISP.

If I change the DNS on the LAN or change the DNS in my adapter properties (in local machine) this makes my Brother printer loose connectivity.

How can I get the openDNS servers on the WAN side of the RV220?

I do not have a static ip address from Comcast either....

Chris.

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[Tom Watts]

Hi Chris, that is quite a pickle. On the older firmware 1.0.1.0 I know for sure you may specify what DNS servers you may use in conjunction with your dynamic ISP, reference this screen shot from the online emulator. I know the newest firmwares change the RV220W quite significantly so I am unsure if this feature is on the newest release.  Suffice to say, if all else fails... depending on the feature set you need this may be a work around if the options are not available on the 1.0.3.5 or the newest release 1.0.4.17

-Tom

[Chris]

Thanks for the response.

I was wondering if there was a way to submit an idea for a future release? The newest firmware has fixed the issue (at last) of my iPad not being able to use the web interface.... I guess I will have to figure out what is best, the DNS vs iPad use...

But it would be nice for them to have kept that as a feature.

Chris

[Tom Watts]

Chris, to make a formal feature request, we can create a service request for you then submit for review.

To make things a lot easier, provide a detailed problem description, a screen shot of what you'd like modified and a "solution" indicating how to better the product.

A few other things may be asked of you, such as current firmware version being used and a config file (required for escalation) and may be details of the ISP such as who are they, what is the modem model and what kind of service it is. Most of that information is already contained within this forum post.

Please give the SBSC a call, provide the router serial number and your CCOID and provide this forum link. For US/ Canada call 1.866.606.1866.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

-Tom

[Chris]

Thanks Tom,

I have taken your advise and called the desk. They were very helpful, I am going to be emailing them the screenshots of what you showed and what I have now. Hopefully they can make it happen!  I typed in the red firmware version of the included screenshot.  And the second screenshot you can see that the PPPoE still allows you to change the DNS settings.

Chris

           

Message was edited by: Chris Curry

[Chris]

Well.... It has been going on for 4 months now... And it's now getting worse. I'm working from home now and I woke up yesterday only to find that the Router's DNS proxy was not resolving my work address anymore. Therefore, I turned off the proxy, and then had to enter another DNS server address. No surprises that it worked.... But again I lost connection to my printer!

So, now I have to decide if I work or if I print??! We'll if this does NOT get resolved I will goto a different router... This is extremely frustrating.

It appears I'm not the only one experiencing this issue... And they are rather upset also...
https://supportforums.cisco.com/message/3451588#3451588


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