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Community Member

RV325 won't boot

Bought a new RV325, programmed it, then went to update firmware. Firmware never finished updating after waiting 4 hours. Diag blinking red the whole time.

Power cycled, power blinking green, diag steady red -- over an hour. Power cycled a couple times, tried "reset" button too. Nothing.

Advice?

Thanks,

Roy.

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hello my name is Patrick with

Hello my name is Patrick with the Cisco Small Business eSupport team. It seems there is a possibility that your firmware became corrupted during the upgrade. You can recover the firmware via TFTP by trying the following procedures:

 

1. Power off the device

2. Hold down the reset button and power on the device. Make sure you continue to hold down the reset button for at least 10 seconds or until the DIAG LED lights solid red.

3. Now connect your PC to the LAN1 port of the device.

4. Configure your PC to have a static IP address of 192.168.1.100

5. Now you may upload the firmware to the device with Windows TFTP tools. To enable the Windows TFTP client navigate to "Turn Windows features on or off" in the control panel and check the checkbox for TFTP Client.

For example, you may open up the command prompt and enter the command:

tftp -i 192.168.1.1 put RV32X_v1.2.1.13_20150504-code.bin

 

6. After you enter this command, the device should reboot itself and firmware should be installed

 

You can find the latest firmware for download here:

http://www.cisco.com/c/en/us/support/routers/rv325-dual-gigabit-wan-vpn-router/model.html#~tab-downloads

 

Let me know how this goes for you. If you have more questions feel free to ask away.

 

Best,

 

Patrick Ayers

6 REPLIES
Community Member

Hello rleffew01,      Sorry

rleffew01.

Cisco Employee

Hello my name is Patrick with

Hello my name is Patrick with the Cisco Small Business eSupport team. It seems there is a possibility that your firmware became corrupted during the upgrade. You can recover the firmware via TFTP by trying the following procedures:

 

1. Power off the device

2. Hold down the reset button and power on the device. Make sure you continue to hold down the reset button for at least 10 seconds or until the DIAG LED lights solid red.

3. Now connect your PC to the LAN1 port of the device.

4. Configure your PC to have a static IP address of 192.168.1.100

5. Now you may upload the firmware to the device with Windows TFTP tools. To enable the Windows TFTP client navigate to "Turn Windows features on or off" in the control panel and check the checkbox for TFTP Client.

For example, you may open up the command prompt and enter the command:

tftp -i 192.168.1.1 put RV32X_v1.2.1.13_20150504-code.bin

 

6. After you enter this command, the device should reboot itself and firmware should be installed

 

You can find the latest firmware for download here:

http://www.cisco.com/c/en/us/support/routers/rv325-dual-gigabit-wan-vpn-router/model.html#~tab-downloads

 

Let me know how this goes for you. If you have more questions feel free to ask away.

 

Best,

 

Patrick Ayers

Community Member

Hi, I desperately need some

Hi, I desperately need some help as I have the same problem but the resolution isn't working. I've had my RV325 working fine for about 6 months, then the VPN started having problems and wasn't connecting. I couldn't get logging to turn on to help diagnose the problem at all, so checked if there was a firmware upgrade, which I found @version 1.3.1.10 so I downloaded that and then tried to do the firmware upgrade through the browser.

I tried multiple times but it never seemed to take it.

So I rebooted the router, only to find the diag light was now on red and the pwr light is flashing green.

So after a couple of hard resets (to be sure) I tried the process of hooking up my laptop as IP 192.168.1.100 to lan port 1, and tftp'ing the file to the router @192.168.1.1. But every time it times out.

I can ping 192.168.1.1, but there doesn't seem to be anything listening to the TFTP requests.

I'm temporarily using an old WRVS4400N to get network access while I get this resolved, but I need to get all of my VPN access back urgently and need your assistance to resolve the problem.

I've been doing further testing while waiting for a reply. After a reboot, I can ping 192.168.1.1 and get a reply, and the router is acting as a switch for local traffic without a problem. As soon as I try and TFTP a new image to the router (and I've tried several different images with the same result), after the tftp times out then is stops responding to pings altogether.

I've tried the 30-30-30 method a couple of times as well and that doesn't appear to do anything either.

I'm really stuck now and need help with a solution.

Regards

Dave

Community Member

Re: Hi, I desperately need some

This is the same problem I am having.  I am completely locked out of the device.  It won't accept tftp nor any reset attempts.  Guess I have to call Cisco to see if I can get a return. Such BS.

Community Member

Thank you Patrick. This

Thank you Patrick. This worked perfectly and your instructions were right on the money!

Community Member

Re: Thank you Patrick. This

i have just buy new my RV325 and upgrade firmware and configure it. 

It was working suddenly stop responding. I tried with restart, reset and 30-30-30 process but failed. When power on green power led slid, DIAG led slid red, VPN led also flashing with red and orange color and also USB and DMZ/WAN led slid on. When I connect pc or laptop with rv325 LAN port 1 or any port it not working. It not showing any connectivity and not pinging.

How can I resolve it anybody help

Thanks

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