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New Member

RVL200 cannot automatically renew WAN IP

We have recently installed several RVL200 routers and migrated them from ADSL (PPPoE) Internet access service to Cable modem. Now, we are facing the following problem:

After a few hours of operation the router suddenly stops routing and it is not able to refresh or get a new WAN IP address from the ISP (DHCP). In order to establish or recover connectivity we have to manually release and renew the WAN IP from the router's setup page --> System summary.

Does anyone know how to solve this problem?

Thanks,

Mario

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3 REPLIES
New Member

Re: RVL200 cannot automatically renew WAN IP

By the way, the cable modems we are using on all sites are WebStar Scientific Atlanta DPC2100 SERIES.

Cisco Employee

Re: RVL200 cannot automatically renew WAN IP

Hi Mario -- This is an unknown issue. Please contact the Small Business Support Center. You'll find the International Contact Numbers here: http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html.

Thanks,

Stephanie

New Member

Re: RVL200 cannot automatically renew WAN IP

Thanks Stephanie, we´ll get in touch with the local support center in Argentina.

Regards,

Mario

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