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Small Business Router firmware upgrade issue

Hello there

I am very sorry to be hijacking this thread and posting my question here ....but I am seriously "lost"

(Moderators: feel free to relocate this somewhere else, that's actually why I had to do this ......can't work out where or how to post?!)

Quick summary:

- Have just purchased a small business router yesterday ....all kinds of drama just trying to get the firmware updated (and am currently awaiting direct email support).

- Believe I have had my router and / or network compromised whilst trying to register on cisco.com (was redirected to a clearly "spoofed" site!

- Have had to re-register, change passwords, download checksumed files and basically have now spent the better part of the last two days trying to do something which should only take about 30 secs!

- and now I have just tried unsuccessfully to start a new thread / post in the support forums...... no doubt it is easy once you know how ....but clearly some good UI / UX practices would not go astray here perhaps?!

If anyone can possibly walk me through how post a simple support question (and where to do so) I would be most appreciative.

Thanks

Mike

1 REPLY
Silver

Small Business Router firmware upgrade issue

Hi Mike,

Please contact the small business support center for help:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
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