SRP541W PPPOE issue

[johnmroche]

I have an SRP541W.

WAN1 is connect to a carrier requiring PPPOE.

The shows physical link up.

the log shows  unable to complete PPPoE discovery

Any ideas

[Andrew Hickman]

Hi John,

The physical link indicator just shows that the WAN Ethernet interface is running correctly - not the logical PPP session that runs over it.

To what are you connecting the SRPs WAN interface?

Do you need to configure a service name for your provider?

Does the PPP link remain down if you reboot the SRP?

Regards,

Andy

[johnmroche]

PPP link remains down the interface just shows connecting?

I dont need a service name

The SRP Wan interface plugs into an rj45 supplied by carrier.  The internet connection is a wimax radio link.

If I put the RJ45 into my laptop and setup a PPPoE dialer it works fine.

John

[Andrew Hickman]

Hi John,

Could you raise a case for this with the Small Business Support Center please.

From your description, I would expect this to work.  With a formal case open, we will be able to diagnose the problem and look for a cause if there is a defect.

Regards,

Andy

[johnmroche]

I will log it tomorrow.

[johnmroche]

Case is open waiting on response

[johnmroche]

Hi,

Small Business support resolved the issue.

Basically the MTU needs to be forced to 1492. Auto doesnt work

[Andrew Hickman]

Thanks for sharing with the community John.

Andy