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Community Member

SRP541W PPPOE issue

I have an SRP541W.

WAN1 is connect to a carrier requiring PPPOE.

The shows physical link up.

the log shows  unable to complete PPPoE discovery

Any ideas

7 REPLIES
Cisco Employee

SRP541W PPPOE issue

Hi John,

The physical link indicator just shows that the WAN Ethernet interface is running correctly - not the logical PPP session that runs over it.

To what are you connecting the SRPs WAN interface?

Do you need to configure a service name for your provider?

Does the PPP link remain down if you reboot the SRP?

Regards,

Andy

Community Member

SRP541W PPPOE issue

PPP link remains down the interface just shows connecting?

I dont need a service name

The SRP Wan interface plugs into an rj45 supplied by carrier.  The internet connection is a wimax radio link.

If I put the RJ45 into my laptop and setup a PPPoE dialer it works fine.

John

Cisco Employee

SRP541W PPPOE issue

Hi John,

Could you raise a case for this with the Small Business Support Center please.

From your description, I would expect this to work.  With a formal case open, we will be able to diagnose the problem and look for a cause if there is a defect.

Regards,

Andy

Community Member

SRP541W PPPOE issue

I will log it tomorrow.

Community Member

SRP541W PPPOE issue

Case is open waiting on response

Community Member

SRP541W PPPOE issue

Hi,

Small Business support resolved the issue.

Basically the MTU needs to be forced to 1492. Auto doesnt work

Cisco Employee

SRP541W PPPOE issue

Thanks for sharing with the community John.

Andy

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