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Community Member

Unable to install Virtual Passage under Windows 7 (RVL200)

I have been using the RVL200 in two sites for some time now. I us IE7 under Vista without any problem.

But using IE8 under Windows 7 there is no way to make it work. I habilitated the download of unsigned ActiveX in IE8, I ran IE8 and Firefox as administrator, but Virtual Passage refuses to install.

Has anybody succeeded in accessing the RVL using Windows 7? Is Cisco (Linksys) working on a solution to this problem?

Milton Ulmer

40 REPLIES
Silver

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Currently at the moment we are not supporting windows 7 as it is still in its beta phase of its release.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

From your answer I understand that a VPN connection with RVL200 currently can't be established using Windows 7. So at least I know that it was not some configuration or other missing piece of information that prevented me from establishing the connection.

The official launch of Windows 7 is only a month away. Is Cisco working on a solution for Windows 7? The RVL200 is the perfect solution for a small office like mine. I will have to replace some laptops in the near future and would like to know if I can go for Windows 7 or need to stay on Vista, which I learned to hate.

Cisco Employee

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

We are, but I don't have a timeframe, yet.  Check back in a few days.  I might have an update.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Hi,

Any update on this? it would be nice if we can get this fixed before windows 7 is out, we have the w7 msdn version and we are testing it for ouu company before its out but so far lo luck.

Thanks, any information would be very helpful..

AM

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Windows 7 is now released. When can we expect an update to the firmware?

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

So any update on this? I realize the whole "Windows 7" release took everyone by surprise, what with only a few years notice, and many months of public beta testing, but it's been out for 4 months now, and there's still no support for this product which we just purchased. Can we get a refund from Cisco? It's too late to get one from the vendor, as we didn't realize it wouldn't work with any new computers we purchased. I'd definately like to either get this working, or purchase a competitors product that is actually supported.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

this is second time i have burned by cisco in the last two years. the first was with a cable gateway wcg200, now this rvl200. i am not sure what is going on with cisco. i am not pleased at all and will purchase nothing further from them.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I am having this same issue.  Are there any updates at this point?

Thanks

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I'm also having this problem. Cisco....what's going on? It's not like the release of Windows 7 was a secret!!!

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I am aware that there is a firmware under testing now that is supposed to fix the expired certificate issue with the ActiveX components for SSL VPN. But I don't believe the support for Windows 7 is locked into the roadmap yet.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I have an email from Cisco presales that says:

"Does the RVL200 support Vista 64 bit, Windows 7 64 bit and IE 8. I need the Virtual Passage to work.

The answer is Yes, to all of the above questions Dan."



So can someone at Cisco explain how to make it work?

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Obviously Dan has to clue, I am still waiting for some answer to this, still struggling on this issue... Windows 7 just came out for sale but its been out (beta) for long time, they should have a fix for it now..

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I think I do have a clue.

I know that I was unable to get the RVL200 Virtual Passage to work with (Vista 64 bit and IE8) or (Windows 7 64 bit and IE8) using both firmware versions 1.1.7 and 1.1.10.1 (Beta).

The point I was trying to make is that Cisco presales are telling people the Virtual Passage does work with these versions of the Microsoft operating systems and therefore in my opinion Cisco and Mr. Chambers (CEO Cisco) should make the RVL200 work with these Microsoft operating systems by releasing updated firmware for the RVL200.

P.S.

(Microsoft has stated on the record that IE is an integral part of the operating system.)

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

It appears to have nothing to do with the browser as it does not work with Firefox on Windows 7 either. I think Win7 has a problem with adding the Virtual Passage device. Sucks that Cisco refuses to address this.

Waiting with bated breath

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Upon further research it appears that the SSL VPN driver (SSLDrv.sys or associated dll - XTunnel.dll) is incompatible with Win7.

This should not be that hard to fix....Is Cisco listening yet? Even a temporary executable fix would be suitable (yes I know that defeats the purpose of the SSL VPN, but hell, it does not work anyway)



Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Sorry, I meant the  Cisco presales person, I thought the cisco person's name was Dan. Sorry about that.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Cisco, Is there any update on this issue, or when we can expect a firmware release??

Silver

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

At the moment there is no ETA  on the firmware release.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Has there been any progress in testing/releasing the update that supports Windows 7?  I am starting to feel like Linksys/Cisco has orphaned us here.  Maybe it's time to switch to a competitor.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I too am stuck.  I just bought this product a few months ago and since upgrading all remote PCs to Win7 they have not been functional.  I tried XP with IE8 to test nad it works like a charm so it's not the new IE8 that's not supported.  I know this is a small-margin product to be spending countless hours of engineering support with firmware updates, but it's still on the market and is a good product for the SMB SSL-VPN market.  It's got solid functionality and works for the most part, so support for Win7 would extend it's life another 5 years...please cisco, please update this product to work with Windows 7!!!

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

I am aware that the support for Win7 is in the development pipeline. However there is no firm ETA at the moment.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

is there any update on this? i am not very happy at the moment with this issue at all. there has to be a way to "fix" the windows 7 issue. i have tried windows7 32bit and 64bit editions, ie in compatible mode and firefox. because this an advertised small business product i would expect more...

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

They have solved the problem!!!!

On Jan 29th Cisco announced the End of Life of the RVL200 router so you had better start looking for another solution.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

So that's such an unexpected bad news.

This product was only released a few years ago an it is already no longer supported!

There are so many RVL200 users waiting for Windows 7 support..

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

This is such a big disappointment. 

  Does anyone know of a similar product - Router with SSL VPN? Prefferably not Linksys/Cisco,

Rob

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

The  Netgear FVS336G seems to be a good alternative

http://www.netgear.com/Products/VPNandSSL/WiredVPNFirewallRouters/FVS336G.aspx

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Please read End-Of-Life-Notices carefully!

It clearly says that only select models are affected. It applies to the Asia/Pacific, Australia/New Zealand, and United Kindom models with the mentioned part numbers RVL200-AS, RVL200-AU, RVL200-UK. For Asia Pacific it is recommended to migrate to the RVL200-EU if necessary. The US model is not mentioned anywhere.

I would say they clean up the number of models for various markets. The end-of-life notice does not mean that they won't update the firmware to support Windows 7, at least for all other models than then three mentioned.

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Gerald....you are absolutely correct but how and why does it take so long to provide a patch for something that was in the pipeline for so long (i.e. Windows 7).  Even if the RVL200 is not in EOL it might as well be as we are not getting support and have to find an alternative!

Sean

Community Member

Re: Unable to install Virtual Passage under Windows 7 (RVL200)

Has there been any movement on this front?  I have been waiting patiently for an update.  Should I look into purchasing a new router or should I wait it out some more?

Rob

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