Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

WRVS4400N quickvpn Vpn client accounts

                   Hello everyone, i'm new to cisco forum and i salute you all.

     Now lets get to business...hahaha

     Well i configured client account on the wrvs4400n v2 to use with quickvpn.

     3 of the 5 users created works fine when connecting to router but the other ones doesnt connect good.

     They all got the same client .pem install in Quickvpn.

     Let's say i try connecting with user num.2 with quickvpn it doesnt want to connect, it says connecting, for long time but noting happens.

     But when i look in VPN Summary on router it shows as connected?

         Any clue on whats going on?

     Thanx Pastload.

6 REPLIES
Gold

WRVS4400N quickvpn Vpn client accounts

Hi Luc,

Have you tried the User #2 account on a different PC? When it hangs on "Connecting" it usually means a bad install or conflict with some other software on the PC. You might try reinstalling the QuickVPN client. Make sure that you use the latest version 1.4.2.1

http://software.cisco.com/download/release.html?mdfid=282414016&softwareid=282465795&release=1.4.2.1&relind=AVAILABLE&rellifecycle=&reltype=latest

If you get a message that shows "Remote gateway is not responding..." it means there is some firewall software on the PC blocking the ping replies from the router.

Please keep us updated.

- Marty

New Member

Re: WRVS4400N quickvpn Vpn client accounts

Hello mpyhala, thanks for the quick reply.

Yes i did try it on different PC. I can connect with no issue with my account on both PC with the same config. But not with user 2 and user 3. There is one error message about certificat, but if you click 'no' it will connect anyway, it works for the 3 users but not with the other 2's.

And yes i did uninstalled quickvpn twice (clean uninstalled). And no change, still can not connect with user 2 and 3. I have deleted user 2 and 3 and created different user with different password and still the same.

But if i look in vpn summary it shows user 2 as connected. But the quickvpn still showing ' connecting ' and it give me nothing.

Does someone knows how is this possible? Do you need Logs.

I notice that when establishing connection with my user the wget.exe make the connection and disconnect after connection is made.

But the 2 other users the connection establishes with wget.exe but it doesnt close connection. It stays connected until i close it my self.

Dont know if it could help.      

Update:

User 1

2013/07/10 20:05:13 [STATUS]OS Version: Windows 7
2013/07/10 20:05:13 [STATUS]Windows Firewall Domain Profile Settings: ON
2013/07/10 20:05:13 [STATUS]Windows Firewall Private Profile Settings: ON
2013/07/10 20:05:13 [STATUS]Windows Firewall Private Profile Settings: ON
2013/07/10 20:05:13 [STATUS]One network interface detected with IP address 192.168.1.101
2013/07/10 20:05:13 [STATUS]Connecting...
2013/07/10 20:05:13 [DEBUG]Input VPN Server Address = xx.37.1.xx
2013/07/10 20:05:13 [STATUS]Connecting to remote gateway with IP address: xx.37.1.xx
2013/07/10 20:05:14 [WARNING]Server's certificate doesn't exist on your local computer.
2013/07/10 20:05:18 [STATUS]Remote gateway was reached by https ...
2013/07/10 20:05:18 [STATUS]Provisioning...
2013/07/10 20:05:28 [STATUS]Success to connect.
2013/07/10 20:05:28 [STATUS]Tunnel is configured. Ping test is about to start.
2013/07/10 20:05:28 [STATUS]Verifying Network...
2013/07/10 20:05:34 [WARNING]Failed to ping remote VPN Router!

*This user is connecting to router  (Working)*

2013/07/10 20:07:03 [STATUS]Disconnecting...
2013/07/10 20:07:09 [STATUS]Success to disconnect.


User 2

2013/07/10 20:07:25 [STATUS]OS Version: Windows 7
2013/07/10 20:07:25 [STATUS]Windows Firewall Domain Profile Settings: ON
2013/07/10 20:07:25 [STATUS]Windows Firewall Private Profile Settings: ON
2013/07/10 20:07:25 [STATUS]Windows Firewall Private Profile Settings: ON
2013/07/10 20:07:25 [STATUS]One network interface detected with IP address 192.168.1.101
2013/07/10 20:07:25 [STATUS]Connecting...
2013/07/10 20:07:25 [DEBUG]Input VPN Server Address = xx.37.1.xx
2013/07/10 20:07:25 [STATUS]Connecting to remote gateway with IP address: xx.37.1.xx
2013/07/10 20:07:26 [WARNING]Server's certificate doesn't exist on your local computer.
2013/07/10 20:15:34 [WARNING]Failed to connect.

*This user doesnt connect why?*
* It hangs on Connecting in QuickVpn*

Same machine, same setting

--20:15:34-- 

https:// User 2: *password*@xx.37.1.xx :60443/StartConnection.htm?version=1?IP=192.168.1.101?PASSWD=*password*?USER=User 2

           => `C://Program Files//Cisco Small Business//QuickVPN Client//vpnserver.conf'

Connecting to xx.37.1.xx:60443... connected.

HTTP request sent, awaiting response...

Read error (Unknown error) in headers.

Giving up.

New Member

Re: WRVS4400N quickvpn Vpn client accounts

Does anyone have a clue? Any help would be appreciated.

Gold

Re: WRVS4400N quickvpn Vpn client accounts

Luc,

I have seen cases where a certain user account gets "corrupted" in the router because the end user shut down the PC without disconnecting the QuickVPN client. What happens is the router thinks the account is still active when the PC tries to connect again.

This case is unusual in that the first two user accounts work fine. I think I would delete all of the accounts and create completely new ones. Test and verify that they are working and make sure that the users disconnect properly.

Do you have the latest firmware and QuickVPN installed?

Please keep us updated.

- Marty

New Member

Re: WRVS4400N quickvpn Vpn client accounts

Hello Marty, yes I have the latest firmware for both router and Quick.

I will try deleting all users and start back.

Do you suggest regenerating a new certificate?

If so let me know.

Thanx.

I'll keep you informed of the situation.

Gold

Re: WRVS4400N quickvpn Vpn client accounts

Luc,

I normally would not recommend generating a new certificate but this is an unusual situation so I say go ahead and try it. I don't think it can hurt at this point.

- Marty

397
Views
0
Helpful
6
Replies
CreatePlease to create content