Hello - I have recently had a WRVS4400N installed between my home network and Comcast modem as a requirement for a home control system. I have used many modems and routers in the past, and never had trouble configuring it to allow remote desktop access to and from the local PC. Nothing I do with this router, though, seems to work. Even simple things do not work. I can use the router's Diagnostic page to ping common sites (like Google) and it works fine. Trying the same from the command prompt on the local PC receives no response. Tried shutting off the firewall in the router and no help. Running W7 with McAfee, and turning off the PC firewall in McAfee also does not help. Have reviewed the manual extensively and have also come up with a blank. Can someone tell me what I am missing? Thanks in advance.
1. The easiest thing to first check is that you are at the current software level. If you have a hardware version 2 WRVS4400N, the software version you should verify you have or install version 220.127.116.11 of the wireless routers firmware. You will find mention of the version of hardware on a label underneath the WRVS4400N.
2. Personally, I feel like I would like to reset the router to factory defaults and try web access again.
Then rebuild the customized options you want such as the remote desktop connection
3. I'm also guess for remote desktop support you are forwarding TCP port 3389 to the appropriate LAN IP address ?
Thanks for the reply. The router was at 18.104.22.168 so I upgraded to .8 with no change in behavior. Why would I not be able to ping from behind the router, yet the Diagnostic page ping works? This is the case even if I turn off all the firewall and blocking mechanisms in both the router and the PC. Thanks.
Can you try changing the your router default ip address to something other than 192.168.1.x and do these test again and let me know how this works. i have had similar issue's and changing default ip address worked.
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