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Community Member

ISA550W Configuration Backup Impossible

Hi, after many hours of setting up a ISA550W I wanted to save the configuration settings to a external file but that didn't work.

Everytime I click the backup button to save on computer or usb the device does nothing and logs me out of the web interface.

Anyone else having the same problem or knows a fix for this "bug"?

Best Regards

4 REPLIES
Gold

ISA550W Configuration Backup Impossible

Hi Jack,

What browser are you using?

- Marty

Community Member

ISA550W Configuration Backup Impossible

Hi Marty,

I've tried it with firefox, internet explorer, chrome but getting the same problem with all of them.

Jack

Community Member

ISA550W Configuration Backup Impossible

Hi,

I actually just had the exact same issue and found it was browser issue - I am using IE9 but when I opened in Chrome was able to get past the part where it did nothing after clicking OK in the encrypt window.  I don't know if it is because of pop ups or not.  Have not had a chance to really look into this since it just happened.  I just received the ISA 570 and starting the configuration process - so far not so good!!!

Gold

ISA550W Configuration Backup Impossible

Hi Lorraine,

Did you test Compatibility Mode in IE9? Sometimes that resolves these issues.

- Marty

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