I am trying to bring up SSL VPN Tunnel for a customer that has a SA 540 running firmware 1.1.42. We are using a Windows 7 64 bit PC and IE8 to test access. When the VPN client trys to download onto our computer, we get the following message on the web page:
"WARNING: VPN Tunnel could not be installed. Verify you are running Microsoft Internet Explorer and your browser security settings allow ActiveX controls. To enable ActiveX, add this site as a Trusted Site in your browser's Internet Options Â» Security menu."
We are selecting to allow ActiveX and have enabled it in the browser options. We have also added the VPN portal as a trusted site. We have manually installed the certificate. However, still receive the above error.
Can you do following in your browser and try?
Don't know if the customer's PC has previous vpn client installed
(installed by sa500 firmware 1.1.21).
If Yes, please try the work around below from 1.1.42 release note:
CSCtf62341 If you cannot establish an SSL VPN tunnel, this might indicate that the previous VPN
client did not uninstall correctly from your PC.
Workaround Clean up the previous client installation by following these steps:
• In Internet Explorer, on the Tools menu, click Internet Options.
• On the General tab, click Settings.
• Click View Objects.
• Delete all object files then relaunch the browser.
If this workaround does not resolve the problem, do the following:
• Click Start and then click Control Panel. Double-click System.
• On the Hardware tab, click Device Manager.
• Double-click Network Adapters. Right-click the Vpn Tunnel ssldrv adapter and
• Restart your system.
Thank you for your recommendations.
I deleted all object files per your process, rebooted. Did not fix the issue.
There were two vpn adapters, Shrew Soft and AnyConnect for Windows 64 bit.
I first uninstalled the Shrew Soft and Rebooted. Did not fix the issue.
I then uninstalled the AnyConnect and Rebooted. Did not fix. the issue.
hy @ all
i have the same problem which you posted and can not find a solution.
did you already fix the problem?
kind regards - michael
thanks for reporting the issue, development team is investigating the issue right now. Will get back to you on this as soon as they find out the root cause.
can you tell me if there is already a solution for the problem with etablishing an ssl vpn tunnel from windows 7 clients?
greets - michael
can you give me a update when the problem should be solved?
my customer is still a little bit angry about this problem...
greets - michael
I have two customers with this same issue. Was a fix released? We cannot resolve by allowing unsigned active x controls and adding to trusted sites. I've tried setting the security level to low but that doesn't work either. Both SA520's are running 1.1.42.
A few questions:
- Has the browser been launched in administrative mode ?
- If so, can you install the VC++ 2005 version ?
If you have tried all of the above we can get in contact with you and help resolve the issue.