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New Member

SA 500 SSL VPN Tunnel Client issue

I am trying to bring up SSL VPN Tunnel for a customer that has a SA 540 running firmware 1.1.42. We are using a Windows 7 64 bit PC and IE8 to test access. When the VPN client trys to download onto our computer, we get the following message on the web page:

"WARNING: VPN Tunnel could not be installed. Verify you are running Microsoft Internet Explorer and your browser security settings allow ActiveX controls. To enable ActiveX, add this site as a Trusted Site in your browser's Internet Options » Security menu."

We are selecting to allow ActiveX and have enabled it in the browser options. We have also added the VPN portal as a trusted site. We have manually installed the certificate. However, still receive the above error.

Any recommendations?

Everyone's tags (10)
17 REPLIES
New Member

Re: SA 500 SSL VPN Tunnel Client issue

Hi JGunn,

Can you do following in your browser and try?

internet option->security to enable/prompt unsigned activex control.

Thanks,
Biraja


New Member

Re: SA 500 SSL VPN Tunnel Client issue

Hi Biraja:

Thank you for the recommendation. Unfortunately, still has the same issue (I had already enabled that setting previously) and cannot load the client. I have attached some screen shots.

Cisco Employee

Re: SA 500 SSL VPN Tunnel Client issue

Hi JGunn,


Don't know if the customer's PC has previous vpn client installed
(installed by sa500 firmware 1.1.21).

If Yes, please try the work around below from 1.1.42 release note:

CSCtf62341 If you cannot establish an SSL VPN tunnel, this might indicate that the previous VPN
client did not uninstall correctly from your PC.
Workaround Clean up the previous client installation by following these steps:
• In Internet Explorer, on the Tools menu, click Internet Options.
• On the General tab, click Settings.
• Click View Objects.
• Delete all object files then relaunch the browser.
If this workaround does not resolve the problem, do the following:
• Click Start and then click Control Panel. Double-click System.
• On the Hardware tab, click Device Manager.
• Double-click Network Adapters. Right-click the Vpn Tunnel ssldrv adapter and
click Uninstall.
• Restart your system.

wei

New Member

Re: SA 500 SSL VPN Tunnel Client issue

Hi Wei:

Thank you for your recommendations.

I deleted all object files per your process, rebooted. Did not fix the issue.

There were two vpn adapters, Shrew Soft and AnyConnect for Windows 64 bit.

I first uninstalled the Shrew Soft and Rebooted. Did not fix the issue.

I then uninstalled the AnyConnect and Rebooted. Did not fix. the issue.

Thank you

New Member

Re: SA 500 SSL VPN Tunnel Client issue

hy @ all

i have the same problem which you posted and can not find a solution.

did you already fix the problem?

kind regards - michael

Cisco Employee

Re: SA 500 SSL VPN Tunnel Client issue

thanks for reporting the issue, development team is investigating the issue right now. Will get back to you on this as soon as they find out the root cause.

New Member

Re: SA 500 SSL VPN Tunnel Client issue

thats nice - merci

greets - michael

New Member

Re: SA 500 SSL VPN Tunnel Client issue

hello there

can you tell me if there is already a solution for the problem with etablishing an ssl vpn tunnel from windows 7 clients?

greets - michael

New Member

Re: SA 500 SSL VPN Tunnel Client issue

Hi Michael,

Our engineers are working on it.

Sorry for the inconvenience caused.

Thanks,

Biraja

New Member

Re: SA 500 SSL VPN Tunnel Client issue

hey biraja

can you give me a update when the problem should be solved?

my customer is still a little bit angry about this problem...

greets - michael

Cisco Employee

Re: SA 500 SSL VPN Tunnel Client issue

Hi Michael,

we have an image to fix this issue and it is under the testing right now.

I will update you tommorrow.

Wei

New Member

Re: SA 500 SSL VPN Tunnel Client issue

I have two customers with this same issue. Was a fix released?  We cannot resolve by allowing unsigned active x controls and adding to trusted sites. I've tried setting the security level to low but that doesn't work either.  Both SA520's are running 1.1.42.

New Member

Re: SA 500 SSL VPN Tunnel Client issue

hy neil issa

we are working to solve the problem.

if i have an solution, i will post it

...stay tuned

Cisco Employee

Re: SA 500 SSL VPN Tunnel Client issue

Hi,


Could you send me a screenshot of your ssl vpn connection error ?

or any detail you can share.


regards,

wei

New Member

Re: SA 500 SSL VPN Tunnel Client issue

her is the error msg.

Cisco Employee

Re: SA 500 SSL VPN Tunnel Client issue

Hello Vegar,

A few questions:

- Has the browser been launched in administrative mode ?
- If so, can you install the VC++ 2005 version ?

If you have tried all of the above we can get in contact with you and help resolve the issue.

Thanks
Wei

Cisco Employee

Re: SA 500 SSL VPN Tunnel Client issue

Hi Vegar and Everyone,

Please see attached intruction for your SSL VPN issue Work around.

Vegar, please let me know if method #3 in the intruction can fix your issue.

thanks

wei

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