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New Member

SA520 QuickVPN stopped working suddenly

Hello,

suddenly about a month ago VPN-connection with Quickvpn stopped working. It says only

Failed to establish a connection.

This could caused by one of the following:

1. Incorrect password

2. No valid ip for the network card

3. Incorrect server address

and so on.

but nothing has been changed on computers (W7 Pro 64bit) except Windows updates of course, adsl-connection

is the same and now the adsl-modem has been rebooted. Could this problem be caused for example some

changes in ISP connection settings or what?

I have updated SA520 latest FW, dont help.

5 REPLIES
Bronze

SA520 QuickVPN stopped working suddenly

Hello Tero,

What do the logs on the SA520 after you attempt to connect using the QuickVPN? Also, located in the QuickVPN folder, there is log.txt file that should have some information that would show what the problem is.

New Member

SA520 QuickVPN stopped working suddenly

Hello,

here is the log-file from QuickVpn but i cant find any log files from SA520 advice?

Destination ip-adress has been changed.

011/11/05 18:02:05 [STATUS]OS Version: Windows 7

2011/11/05 18:02:05 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 18:02:05 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 18:02:05 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 18:02:05 [STATUS]One network interface detected with IP address 85.156.54.192

2011/11/05 18:02:05 [STATUS]Connecting...

2011/11/05 18:02:05 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 18:02:05 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 18:02:06 [WARNING]Remote gateway wasn't reached...

2011/11/05 18:02:06 [WARNING]Failed to connect.

2011/11/05 18:02:16 [WARNING]Remote gateway wasn't reached...

2011/11/05 18:02:16 [WARNING]Failed to connect.

2011/11/05 18:02:16 [WARNING]Failed to connect!

2011/11/05 18:02:31 [STATUS]OS Version: Windows 7

2011/11/05 18:02:31 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 18:02:31 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 18:02:31 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 18:02:32 [STATUS]One network interface detected with IP address 85.156.54.192

2011/11/05 18:02:32 [STATUS]Connecting...

2011/11/05 18:02:32 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 18:02:32 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 18:02:32 [WARNING]Remote gateway wasn't reached...

2011/11/05 18:02:32 [WARNING]Failed to connect.

2011/11/05 18:02:42 [WARNING]Remote gateway wasn't reached...

2011/11/05 18:02:42 [WARNING]Failed to connect.

2011/11/05 18:02:42 [WARNING]Failed to connect!

2011/11/05 18:53:49 [STATUS]OS Version: Windows 7

2011/11/05 18:53:49 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 18:53:49 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 18:53:49 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 18:53:49 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 18:53:49 [STATUS]Connecting...

2011/11/05 18:53:49 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 18:53:49 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 18:53:49 [WARNING]Remote gateway wasn't reached...

2011/11/05 18:53:49 [WARNING]Failed to connect.

2011/11/05 18:53:59 [WARNING]Remote gateway wasn't reached...

2011/11/05 18:53:59 [WARNING]Failed to connect.

2011/11/05 18:53:59 [WARNING]Failed to connect!

2011/11/05 19:05:53 [STATUS]OS Version: Windows 7

2011/11/05 19:05:53 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:05:53 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:05:53 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:05:53 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:05:53 [STATUS]Connecting...

2011/11/05 19:05:53 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:05:53 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:05:53 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:05:53 [WARNING]Failed to connect.

2011/11/05 19:06:04 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:06:04 [WARNING]Failed to connect.

2011/11/05 19:06:04 [WARNING]Failed to connect!

2011/11/05 19:25:24 [STATUS]OS Version: Windows 7

2011/11/05 19:25:24 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:25:24 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:25:24 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:25:24 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:25:24 [STATUS]Connecting...

2011/11/05 19:25:24 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:25:24 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:25:24 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:25:24 [WARNING]Failed to connect.

2011/11/05 19:25:34 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:25:34 [WARNING]Failed to connect.

2011/11/05 19:25:34 [WARNING]Failed to connect!

2011/11/05 19:25:51 [STATUS]OS Version: Windows 7

2011/11/05 19:25:51 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:25:51 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:25:51 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:25:51 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:25:51 [STATUS]Connecting...

2011/11/05 19:25:51 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:25:51 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:25:51 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:25:51 [WARNING]Failed to connect.

2011/11/05 19:26:02 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:26:02 [WARNING]Failed to connect.

2011/11/05 19:26:02 [WARNING]Failed to connect!

2011/11/05 19:26:08 [STATUS]OS Version: Windows 7

2011/11/05 19:26:08 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:26:08 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:26:08 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:26:08 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:26:08 [STATUS]Connecting...

2011/11/05 19:26:08 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:26:08 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:26:18 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:26:18 [WARNING]Failed to connect.

2011/11/05 19:26:18 [WARNING]Failed to connect!

2011/11/05 19:26:23 [STATUS]OS Version: Windows 7

2011/11/05 19:26:23 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:26:23 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:26:23 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:26:23 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:26:23 [STATUS]Connecting...

2011/11/05 19:26:23 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:26:23 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:26:23 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:26:23 [WARNING]Failed to connect.

2011/11/05 19:26:23 [WARNING]Failed to connect!

2011/11/05 19:27:04 [STATUS]OS Version: Windows 7

2011/11/05 19:27:04 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:27:04 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:27:04 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:27:04 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:27:04 [STATUS]Connecting...

2011/11/05 19:27:04 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:27:04 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:27:04 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:27:04 [WARNING]Failed to connect.

2011/11/05 19:27:04 [WARNING]Failed to connect!

2011/11/05 19:27:09 [STATUS]OS Version: Windows 7

2011/11/05 19:27:09 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:27:09 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:27:09 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:27:09 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:27:09 [STATUS]Connecting...

2011/11/05 19:27:09 [DEBUG]Input VPN Server Address = 194.251.118.0

2011/11/05 19:27:09 [STATUS]Connecting to remote gateway with IP address: 194.251.118.0

2011/11/05 19:27:19 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:27:19 [WARNING]Failed to connect.

2011/11/05 19:27:19 [WARNING]Failed to connect!

2011/11/05 19:31:21 [STATUS]OS Version: Windows 7

2011/11/05 19:31:21 [STATUS]Windows Firewall Domain Profile Settings:  OFF

2011/11/05 19:31:21 [STATUS]Windows Firewall Private Profile Settings: OFF

2011/11/05 19:31:21 [STATUS]Windows Firewall Private Profile Settings: ON

2011/11/05 19:31:21 [STATUS]One network interface detected with IP address 192.168.2.101

2011/11/05 19:31:21 [STATUS]Connecting...

2011/11/05 19:31:21 [DEBUG]Input VPN Server Address = 194.251.118.194

2011/11/05 19:31:21 [STATUS]Connecting to remote gateway with IP address: 194.251.118.

2011/11/05 19:31:31 [WARNING]Remote gateway wasn't reached...

2011/11/05 19:31:31 [WARNING]Failed to connect.

2011/11/05 19:31:31 [WARNING]Failed to connect!

Bronze

SA520 QuickVPN stopped working suddenly

It appears that the QuickVPN is not able to find the SA520, or the SA520 is not responding. Check and make sure remote management is enabled on the SA520. Also the logs should be under Status > View Logs > IPSec VPN Logs.

Gold

SA520 QuickVPN stopped working suddenly

Hi Tero,

Make sure that the Windows Firewall is enabled in Windows 7 and Vista. Are you able to ping the WAN IP address of the router from the client PC before you attempt to connect? In the router, go to Firewall-> Attacks and uncheck Block Ping to WAN interface before you attempt to ping. Also, make sure that Remote Management is enabled on port 443.

New Member

SA520 QuickVPN stopped working suddenly

Hello,

Windows firewall is on W7 computers. I cant get answer with ping by default it is not answering but i changed that option and port is 443. I tested QuickVpn at the local network and connection goes right but it didnt connected finally because those same ip-range. I have contacted ISP because i thought that they have blocked something but their answer was nothing have been changed. I have reseted router to default and then uploaded configuration and before that i done FW upgrade.

Maybe there is something wrong about that config file, i done that after these problems maybe i should reset router to default and make all the configuration from the start?

Any suggestions?

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