Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Unable to log into SA540 as any user

This is the 2nd time that this has happened. I am unable to log in my SA540 as any user including the Admin either through the SSL VPN portal or directly connected to the box. The fix is to reboot the device and it starts working but I as I am not on-site all the time, this is a problem. I recently upgraded the firmware to 1.1.65.

Has anyone else experienced this issue and if so, how can it be resolved?

Thanks

3 REPLIES
New Member

Re: Unable to log into SA540 as any user

I have seen this on a SA520W with the same firmware, but don't know any better fix than you -> reboot.

Cisco Employee

Re: Unable to log into SA540 as any user

HI Mark,

Could you please collect the log when this happens again.

To collect logs from the SA520 router. Please log in to the SA520 router and

in the URL type with IP address https://IP_address_of_SA520/scgi-bin/dbglog.cgi

thanks

wei

Cisco Employee

Re: Unable to log into SA540 as any user

Hi Mark,

Could you check your logging configuration ? If they are enabled,

please disable them for now, see if the issue still exists.

Regards,

Wei

343
Views
0
Helpful
3
Replies
CreatePlease to create content