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Welcome to the Small Business Support Community!

Have questions with any of the Cisco Small Business? Cisco Experts and employees can help you in this support forum.

Small Business Support Blogs


With the introduction of wireless technology, users have started enjoying the World Wide Web based upon the wireless internet. However, several issues can’t be ignored and seem to be very common when it comes to restricting the users to attempt their important work timely. Problems with the Cisco router can be sorted out easily if users are lucky enough to meet with a right support company through their Cisco router support phone number generally mentioned on the top of the third party service provider. Issues with your router might be different, but it is wise to consider a same third company to ask for the help for any router related issue.

Cisco router is known for offering the unmatched wireless signals for the range you want. When you have a need to work on the improvement of the wireless signal, it is also important your responsibility to check if there are no hindrances available between your wireless machine and the router’s antennae. You have to setup a range extender in case if there is a requirement of extending its range further.

The market is flooded up with a plenty of wireless extenders that can help you to do the same. The assistance provided by a third party tech support service provider will surely assist you to inform you in a proper way when you want to know the best range extender for your wireless network.

When you are facing difficulty in connecting your devices to wireless internet connection automatically, here are a few things that you need to do.

Set your wireless notebook or laptop settings and initiate connecting them with your wireless network automatically. Here are a few instructions that you can follow in order to take help from a reliable router tech support company:

  • Open the Control Panel from the Start Menu and Go to the Network Connections.
  • Right Click on the Current Wireless Network. Go to properties and then go to Wireless Network and proceed to Advanced.
  • Turn on the alternate "Any available network."
  • Put a check on the alternate "Automatically connect to non-preferred networks."

The information given above would surely come up as a great when you are seeking on how to extend the wireless range. If you still are confused what to do then you must approach a third party service provider via a Cisco router support.

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emerg Fail to delete IPv4 ARP entry


Recently, I came across a port mirror issue of packet loss when mirrored traffic exceeded 5Gbps in a 10Gbps stack system.


The topology looks like this:


2 switches are stacked together as a single stack system and stack link speed = 10Gbps.

Traffic in one port of S1 is mirrored to another port in S2.

When test is performed, when traffic >5Gbps, there is packet loss.

After debugging, I discovered that the reason is that the original traffic also travels through the stack link between S1 and S2. Therefore, together with mirrored traffic, the link was saturated. And that's why packet loss was observed.


As a lesson learnt, please check other traffic going through the same link that carries mirrored traffic to make sure the total sum does not surpass the link rate limit to avoid packet loss due to congestion.



Routers play a major role in networks by interconnecting multiple sites within a network and connecting ISPs on the Internet. Basically, routers play role of translator between different media types and protocols. For example, a router accepts packets from a network and transport them over a serial network after encapsulation.

According to the features and applications, routers are divided into three major categories.

Broadband Routers: Broadband routers are used to connect computers/Laptops to connect to the Internet. Broadband router are required when we connect internet through phones. ADSL modems are used for this purpose as they embed both phone and Ethernet jacks.

Wired and Wireless Routers: These days wired and wireless router are most commonly used in the home and small office networking. Wired and wireless router are able to transmit internet signals and maintain routing information in their routing table. They are also capable to filter traffic on IP addresses base.

Edge Router: Edge routers are placed at the edge of the ISP network. These are normally configured to external routing protocols like BGP (Border gateway protocol) and OSPF (Open Shortest Path First) to another BGP or OSFP of other ISP or large organization.

Subscriber Edge Router: These router are deployed in an end user (enterprise) organization. These are used to connect organizations to other branches or with ISP.

Inter-provider Border Router: These routers are used for Interconnecting ISPs. These routers support multi-routing protocols for secure data processing and high performance.

Core Router: Core router is used as the backbone of the LAN network. In some deployment scenarios, a core router may perform as a step-down backbone that interconnects the distribution routers from different branches of an organization. These routers possess high performance capabilities.


HTS Channel IT Vendor Summit - Fall 2011


Last month, I had the privilege of being invited to the first Heartland Technology Solutions (HTS) IT Channel Vendor Summit, hosted by SMB partner industry expert and CEO & founder of HTG Peer Groups, Arlin Sorenson. In a clear departure from typical industry events, this one was held at Arlin’s farm outside Harlan, Iowa (also HTS headquarters), amidst soybean & corn fields, and complete with home cooked treats after a day packed with interactive discussions! Around 30 guests from different companies such as Microsoft, Kaseya, HP, Cisco, to name a few, got together to get a firsthand look at the channel from a VAR’s point of view. It was a forum for vendors to learn and take advantage of the candid panel discussions, debates and partner presentations and not merely pitch products. Attendees also got guidance on how to engage effectively and drive more value into their relationship with partners. It was interesting to see how representatives from sales, marketing and product management of industry leading vendors had so much to learn from the group of VARs who were kind enough to share their business practices.


When it comes to building a Managed Services practice, VARs find t that selecting just one or two of the right technology vendors works best. Standardizing on a small set of vendors helps the VAR develop deep relationships with the vendor, become familiar with all the programs offered and become an expert on the systems so that deployments and maintenance become repeatable and efficient. Here are the top three things that VARs look at when selecting a vendor to work with -


1. Solid Products 


Small Businesses tend to stick with what is working and do not seek   change unless there is an incident/series of incidents, bad service, or   an upcoming major project, move or event. Even so, VARs are constantly   looking for new developments and typically evaluate new products around   two to four times a year. VARs narrow down products that will either   help solve a current customer problem or help save them money (by   improving efficiencies etc.) However, identifying products that meet a   business need is only the first step. The right technical capabilities,   high quality, holistic solutions, and ease of use still remain the   fundamental tenets of product selection.


2. Profitability Programs


VARs that are serious about their business and want to grow are not afraid to partner with vendors to be in a win-win relationship. VARs are usually more passionate and savvy about the technology than with the logistics of running a business and so sales & marketing support from vendors goes a long way in helping them build awareness and drive business. Go-to-Market enablement in the form of website development, lead generation campaigns, training etc, and sales acceleration / incentive programs that drive the top and bottom line, help the VAR identify vendors who are equally motivated for mutual success. In turn, serious VARs are more than willing to sign up for commitments from the vendor and be held accountable to reach a target.


        3. Relationships


A great product and attractive sales incentives are compelling reasons  for a VAR to consider a vendor for a few customer accounts. However, in  order to swing a full book of accounts, the single most important factor  is the trust and personal relationship that a vendor takes the time to  build with a VAR. VARs are not looking for a person pushing sales  programs. They are instead looking for someone who can be trusted to be  on the line when dealing with problems at a  customer site, someone who  can be approached for questions and follow-up, someone who can help the  VAR learn the vendor products and programs and how best to use them.  Simply put, they are looking for someone who can be their personal  spokesperson or advocate. VARs would like the vendor to take the time to  know them and their customers, whether it is through periodic  check-ins, an occasional visit or meet-ups at common industry events.  For example, a vendor who took the time to understand a VAR better would  quickly see that money spent on a generic marketing campaign would have  been much better spent in helping the VAR host a customer-appreciation  lunch or event instead. The investment of time and effort to build a  personal connection is key to building long term vendor partnership and  loyalty.


Welcome to Cisco OnPlus,

Today the official Cisco OnPlus service is available. Version 1.0 of the OnPlus portal has been posted. The Cisco Small Business team is excited to make this service available to our partners to help them better manage, monitor, and maintain their small business customer networks. After a year of partner feedback through a market trial, we think the concept of an affordable cloud based service for managing networks and applications that uses a simple to deploy appliance with an easy to use portal will be a big benefit for our partners that service Small Business customers.

As a cloud service, we will be rapidly developing and rolling out a roadmap of functionality for our partner community. Much of this will be based on your feedback, guiding us to what ideas and features will help you, as a Value Added Reseller, make networking and Cisco products and services a more profitable part of your business.

The official version of the hardware appliance, the Cisco ON100 agent, will be available in US and Canada distribution beginning in August. Some Cisco partners have been invited to participate in an OnPlus Early Adopter program as the service gets started in the first few months of operations. More information will be posted to and you can use this community site to learn and ask questions.

We would like to take this opportunity to thank the partners that took time to participate in the market trial and share their feedback on the service. Our work is just beginning with OnPlus and we look forward to making it an integral part of how you offer and support IT solutions.


Cisco OnPlus Team