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Community Member

How can I get Advance Replacement Service added to our current contract?

We have a contract with description "SBS 8x5xNBD 3yr Small Business Support Svc(SBS)" which still has two years due.  How can I tell if it already includes Advance Replacement for our country (Mexico) ?  If not, is it possible to add this service?

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Hall of Fame Super Silver

I'm not sure but if you give

I'm not sure but if you give the Small Business Support Center a call with your contract number or product serial number handy, they will be able to answer you.

Per their contact page, their telephone number for their customers in Mexico is 001-866-915-4503.

Community Member

Hi jarana002, i can help you

Hi jarana002, i can help you get an additional contract with your current smartnet contract. please send me an email so i can assist you further. 

 

Ferdinand Guasque

fguasque@cisco.com

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