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Community Member

The Mute button is flashing

At random times during the day the Mute Button is flashing red. During a call or when retrieving a message, sometime  it flashes red, and voice conversations are  temporarily lost.

 

How do I fix the above problem ?

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Sandy,It is hard to get a

Sandy,

It is hard to get a good idea of what is causing the issue without a little bit more information.

 

-Do you have the model of the phone?

-Do you know the version of firmware that the phone is running?

 

It sounds like it could be a problem with the phone communicating with the server if you are losing voice communication temporarily, but without further information, it would be hard to make an assumption.

 

If you provide me with further information, I'll do my best to assist.

 

Thanks,

 

Wes

 

 

1 REPLY
Cisco Employee

Sandy,It is hard to get a

Sandy,

It is hard to get a good idea of what is causing the issue without a little bit more information.

 

-Do you have the model of the phone?

-Do you know the version of firmware that the phone is running?

 

It sounds like it could be a problem with the phone communicating with the server if you are losing voice communication temporarily, but without further information, it would be hard to make an assumption.

 

If you provide me with further information, I'll do my best to assist.

 

Thanks,

 

Wes

 

 

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