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APAC Logistic Call Center(LSC)

Cisco Logistic Support Centre (LSC) has strong presence in 4 theatres, US, EMEAR, Japan and APAC to support the needs of our global customers. Summary of services provided: • Entitlement check for all Service Order creation and/or received • Creating Service Orders • Sales order creation for Hardware New and UCS DOA • Chat service support related to Service Order RMA Tool • Dispatching Service Parts and/or FEs • Email processing • Phone queue support • Order Processing • Back Order Process • Holds exception processing • Execution of test scripts for Service Order tool system releases • Escalating out-of-scope issues to appropriate team(s) for resolution Operating hours: 06:00 to 18:00 (GMT +8) daily Please feel free to contact Cisco APAC LSC team below. Email: APAC apac-lsc@cisco.com Greater China gca-lsc@cisco.com Phone: APAC: 61 2 8446 7411 option 4 Greater China: 800 810 8886 option 4 Please refer to the Local toll free number: http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html (press option 4)
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