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Before you contact support, please make sure you have the following information.
For all support requests
Administrative contact name and email address
Company name as registered with the WebEx Telepresence service
For billing and account management requests
Company support passcode (required)
Company address as registered with the WebEx Telepresence service
For issues with placing or receiving calls
Date and time of the video or audio call (if you cannot remember the exact date and time, please make a new call and make a note of this information)
Calling number (specify whether it is on WebEx Telepresence)
Called number (specify whether it is on WebEx Telepresence)