On April 21st, Cisco has released the maintenance firmware 1.1.12.1 for the RVL 200 product. The new firmware addresses a number of issues that have been reported by our customers. It is recommended that customers experiencing problems with their RVL 200 Series product upgrade to this firmware release.
The Release Notes below describes upgrade procedures and details of resolved and remaining known issues in the 1.1.12.1 release:
http://www.cisco.com/en/US/docs/routers/csbr/rvl200/release/notes/RVL200_V1.1.12.1.pdf
The firmware can be downloaded at:
http://tools.cisco.com/support/downloads/go/PlatformList.x?sftType=Small+Business+Router+Firmware&mdfid=282414012&treeName=Routers&mdfLevel=Model&url=null&modelName=Cisco+RVL200+4-Port+SSL%2FIPsec+VPN+Router&isPlatform=N&treeMdfId=268437899&modifmdfi...
Once in the download software area please click on “Expand All” to view the 1.1.12.1 release.
If your customer continues to experience further issues, please contact the Cisco Small Business Support Center via phone or online chat support:
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
