SPA-Voice Debug - Reboot Reason List

[Alberto Montilla]

Below is the list of reboot reasons indicated by the SPA-Voice products. This information is provided by the SPA product debug trace.

Refer to the https://supportforums.cisco.com/docs/DOC-13059 if you want to know what provisioning parameters will cause the phone to reboot after being changed.

C means cold reboot

Wmeans warm reboot, won't redo dhcp

H means hardware reboot, usually caused by power or code reset

0x00000000 Boot due to power on, reported as "reboot reason:H0" in syslog

0x00000001 DHCP fail

0x00000004 parameter changes (through web, provisioning. For example when device's profile rule is changed...)
syslog log will show "reboot reason:W4"

0x00000008 upgrade successfully

0x00000010 reboot requested by IVR or Web

0x00000016 parameter mismatch [example you are changing a parameter that should not be changed such as MWI]

0x00000020 upgrade backoff

0x00000040 reboot requested by SIP

0x00000080 upgrade failed

0x00000100 channel swap detected

0x00000200 Ethernet Link down

0x00000400 SIP Error

0x00000800 Slic Alarm detected

0x00001000 duplicate IP detected

0x00002000 Using last good known IP and reboot after 30 minutes

0x00004000 slic error

0x00008000 slic error

0x00010000 resource exhausted

0x00020000 pppoe failed

0x00040000 WAN and LAN subnet conflict

0x00080000 TDM error

0x00200000 reboot caused by DHCP auto sensing feature

0x00400000 reboot caused by remote customization

0x30300010 phone reboot caused by:

• selecting "reboot" on phone's interface [example: Setup > 12]
  
  
• http://<IP_of_SPA>/admin/reboot
  
  

syslog will show "reboot reason:H30300010"

0x633a02d1 out of memory

0x73720168 code corruption [recover by performing a factory reset]

0x7372016c code corruption

0x737202d1 out of memory

0x7372092b IP address change due to DHCP lease expiring

<end>

[Dan Miley]

This post

https://supportforums.cisco.com/message/3809469#3809469

is asking about code

H736c0047

suggestions?

Dan

[philippe.blasutto]

Hi,

What does mean 0x00008000 slic error, I got it trying to use dictionaries with a spa504g on v 7-5-5, the phone continuously reboot.

Regards

[Dan Lukes]

SLIC may mean "subscriber line interface card" here. It may be the card or IC that connects analog handset and hook switch to digital part of the phone.

Just guessing - I have no access to internal Cisco documentation nor the phone schema.

[philippe.blasutto]

Hi,

I found a workaround. It seems that when loading dictionaries and bitmap image using tftp the phone continuously reboots.

loading the dictionaries using tftp and bitmap image using http works well. The firmware is buggy.

[Dan Lukes]

The firmware is buggy.

With no doubt, all the times ;-)

But I'm not sure it your problem is symptom. And even in the case it is symptom of broken firmware, nobody will spent a time to such problem without logs. Please catch the packets for both cases (e.g. tftp as well as http method) together with syslog&debug (level 3 at least) messages, create new thread describing the problem and workaround and attach them to such thread. May be, the Cisco will analyze the issue then patch the firmware.

[philippe.blasutto]

Hi,

I opened another discussion with the logs, you can find them here :

https://supportforums.cisco.com/discussion/12183466/spa504g-continuously-reboot-using-foreign-language-dictionaries#comment-9680611

[seawolffeng]

I got this:

Reboot Reason 2:     System 4

what is this mean?

SPA509G

7.5.6a

[Dan Lukes]

Wrong forum. SPA5xx device is not ATA device but SPA IP Phone. This document doesn't apply to it.

[bstauch27]

Hello,

Does anyone have an interpretation for reboot reason:H643a02d1?

Thank you,

Brion

[Peter7s]

Hello Guys,

Could you help with getting content from link below:

https://supportforums.cisco.com/docs/DOC-13059

Looks like now link is not working.

Should contain what provisioning parameters will cause the phone to reboot after being changed.

Best regards,

Peter