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SPA301 & SPA501G IVR Menu Options

Working on a SPA IP phone can be frustrating if you do not have the interactive voice response [IVR] options available.

Don't forget that you can access the phone's help menu if you prefer to navigate without using IVR codes.

IVR Codes

Access IVR****
Announce WAN IP address110
Control WAN port admin web server [1 to enable, 0 disable]7932
Reset to ITSP defaults877778
Factory reset73738 [R-E-S-E-T]
Exit IVR3948 [E-X-I-T]
Announce DHCP100
Enable DHCP [0 for DHCP, 1 for static IP, 3 for PPPoE]101
Set WAN port static IP address [* for period, disable DHCP first]111
Announce WAN netmask120
Set WAN netmask [* for period, disable DHCP first]121
Announce WAN gateway IP address [* for period, disable DHCP first]130
Set WAN gateway IP address [* for period, disable DHCP first]131
Announce  MAC address140
Announce firmware version150
Announce  primary DNS IP address160
Set primary DNS server IP address [* for period, disable DHCP first]161
Announce admin web server WAN port170
Reboot the device732668 [R-E-B-O-O-T]

Entering a Password with the IVR

To input the password  using the phone keypad, the following translation convention applies:

·         A, B, C, a, b, c—press 2

·         D, E, F, d, e, f—press 3

·         G, H, I, g, h, i—press 4

·         J, K, L, j, k, l— press 5

·         M, N, O, m, n, o—press 6

·         P, Q, R, S, p, q, r, s—press 7

·         T, U, V, t, u, v—press 8

·         W, X, Y, Z, w, x, y, z—press 9

·         All other characters in the Administrator account  password, press 0


Community Member

I would like to know the ivr code to set and announce the vlan id for the ip phone spa501g as it does not offer help button  9.

Community Member



I am trying to configure mi IP Phone, but when I go into the web page, I do not have the admin login you know why?




You should start discussion for questions like it. What's the value of [ Info ] tab, Product Information paragraph,  Customization variable ? If you see other value than "Open" here, then you have OEM / customized unit with restricted access. Return it to seller unless it is intentional.


Note 7932 seems to be R-W-E-B (Remote Web)