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WebEx Telepresence: Activate your device

Before you begin

  1. Make sure you have your video number and activation code. These were included in the Cisco WebEx Telepresence subscription information you received from orders@telepresence.webex.com.
  2. Make sure that the device has an Internet IP connection, and that Domain Name System (DNS) services are available.
  3. Check the software version for your device: 
    • Cisco IP Video Phone E20: Press Home > navigate to the Menu tab > System information.
    • Cisco TelePresence System Codec C series and SX series devices with Cisco TelePresence Touch: Press More > Settings > System Information.
    • Cisco TelePresence System Codec C series, SX series, and VX series devices with TRC5 remote: Press Home > Settings > System Information.
    • Cisco TelePresence System EX60, EX90, MX200, and MX300: Press More > Settings > System Information.


      Currently, the minimum required software version for the E20 is TE4.1.1. For all other devices, the minimum required software version is TC5.1.0.

    If the software version is current, continue with the following procedure. If the version is not current, see Upgrade your device software for instructions.

During activation, your device screen displays the term Cisco TelePresence Callway. This is the former name of the WebEx Telepresence service.

Cisco IP Video Phone E20

  1. Press Home, and then press ▶ or ◀ to highlight the Menu tab.
  2. Press ▲ or ▼ to scroll to and highlight Startup wizard. Press √.
  3. Press ▲ or ▼ to highlight the Video Infrastructure field.
  4. Highlight Cisco TelePresence Callway and press √.
  5. Use the keyboard to enter the subscription video number and activation code in the appropriate fields.
  6. Highlight Continue and press √.
  7. Highlight Finish and press √.

C series and SX series devices with Cisco TelePresence Touch



  1. Press More and navigate to Settings > Administrator Settings > Network Settings > Provisioning.
  2. Tap Start and select Cisco TelePresence Callway.
  3. Enter the subscription video number and activation code in the appropriate fields.
  4. Tap Register, and then tap OK.

C series, SX series, and VX series devices with the TRC5 remote



  1. Press , and then press ▲ or ▼ to highlight Settings. Press √.
  2. Press ▲ or ▼ to highlight Administrator settings, and then press √.
  3. Press ▲ or ▼ to highlight Advanced configuration, and then press √.
  4. Press ▲ or ▼ to highlight Provisioning, and then press √.
  5. Press ▲ or ▼ to highlight Mode, and then press √.
  6. Press ▲ or ▼ to highlight Callway, and then press √.
  7. Enter the subscription video number and activation code in the appropriate fields.
  8. Select Continue.
  9. Highlight Finish and press √.

Cisco TelePresence System EX60, EX90, MX200, and MX300



  1. Press More and navigate to Settings > Administrator Settings > Network Settings > Provisioning.
  2. Tap Start and select Cisco TelePresence Callway.
  3. Enter the subscription video number and activation code in the appropriate fields.
  4. Tap Register, and then tap OK.
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