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WebEx Telepresence portal: Manage your device contacts

Add a device contact

  1. Sign in to the Cisco WebEx Telepresence portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage device contacts.
  3. Click Select device, and then click the device to which you want to add the contact.


    You cannot add device contacts to bridges or to Cisco Jabber Video subscriptions.

  4. Click Add contact.
  5. Enter the contact’s first and last name.


    If you want to add a room, a personal bridge, or a WebEx Telepresence bridge, enter Room, My bridge, or Bridge as the first name, and then enter the actual room or bridge name as the last name. Note that all device contacts appear in a single group on the Manage device contacts screen, regardless of the entry type.

  6. Enter at least one video address for the contact. Note the following:
    • You must enter at least one video address.
    • The available video address types are WebEx (for a video address that ends in @webex.com), Jabber (for a video address that ends in @jabber.com), and Other (for a video address for other SIP or H.323 devices, or for a 10-digit phone number). 
      All Webex Telepresence Premium subscriptions and Jabber Video Plus subscriptions end in @webex.com. Other services and deployments utilizing Jabber Video may use video addresses ending in @jabber.com.

    • Use the default video address types displayed, or click to select a different type. For example, to enter two WebEx Telepresence video addresses for the contact, enter one in the WebEx field that is displayed, and use to select WebEx for a second field.
    • If you select WebEx, you can enter either the assigned video address ([video number]@webex.com), or the custom video address ([display name]@webex.com) if the user created one.
    • If you select Other for a SIP or H.323 device, enter the full video address for the device, including the domain—for example, address@company.com. Alternatively, enter a 10-digit phone number for outgoing audio calls.
      If your WebEx Telepresence subscription includes the optional VoIP out feature, users can make audio-only calls to any VoIP landline or mobile phone using the 10-digit phone number.

  7. Click Save.

Edit a device contact

If a device contact’s name or video address changes, you can edit the directory entry with the new information. If the contact appears on more than one device, the edits you make appear in the contact entry for the selected device only.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage device contacts.
  3. Click Select device, and then click the device containing the contact.
  4. Click the contact.
  5. To edit the contact’s name: Click the First name and Last name fields and enter the new name.
  6. To edit the video address, do one of the following:
    • To edit an existing video address: Click Edit to the right of the existing video address. Enter the new video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add.
    • To add a custom video address for an existing assigned video address: Click Customize to the right of the existing assigned video address. Enter the custom video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add

      You cannot edit the video address for a Jabber Video Plus subscription that has been assigned to a user. The user creates his video address during end user account setup, and it is always in the form of [Jabber Video username]@webex.com.


    • To add a new video address: Click and select the video address type if it is not already displayed. Enter the new video address.
  7. Click Save.

Delete a device contact

If you delete a contact from a device, you remove it from that device’s contact list only. If the contact appears on other devices, it remains visible on those devices.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage device contacts.


    If you are deleting a contact you added to the company directory, select Manage company directory instead and skip to step 4.

  3. Click Select device, and then click the device containing the contact.
  4. Click the contact.
  5. Click .
  6. Click Delete to confirm the deletion.
Version history
Revision #:
1 of 1
Last update:
‎06-25-2012 10:44 AM
Updated by:
 
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