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WebEx Telepresence portal: Manage your profile information

Your profile information includes contact information for your company, your account password, your administrative and billing contacts, and more.

View your company information

Company information includes the company name and street address.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click View to the right of the Company entry.



  4. Click X to close the expanded company view.

Change your account password

Your account password is the password you use to sign in to the Cisco WebEx Telpresence portal.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click Change to the right of the Password entry.

  4. Enter your current account password.
  5. Enter your new account password, and enter it again to confirm.
  6. Click Submit.

View/edit your administrative contact information

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click Edit to the right of the Administrative contact entry.
  4. Click any of the following fields and enter new information as needed for the administrative contact: first name, last name, and/or phone number.


    To assign the role of administrative contact to someone else in your company, change the administrative contact email address.

  5. Click Save.

Change your administrative contact

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click Edit to the right of the Administrative contact entry.
  4. Enter the email address of the person you want to assign as the administrative contact.
  5. On the alert screen that appears, click Yes.
  6. Click the remaining fields and enter new information as needed for the administrative contact: first name, last name, and/or phone number.
  7. Click Save.


    When you change the administrative contact, the existing contact is logged out of the WebEx Telepresence portal and cannot log in again. The new administrative contact receives an email message notifying him or her about his or her new role..

View/edit your billing contact information

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click Edit to the right of the Billing contact entry.
  4. Click any of the following fields and enter new information as needed for the billing contact: first name, last name, and/or phone number.


    To assign the role of billing contact to someone else in your company, change the billing contact email address.

  5. Click Save.

Change your billing contact

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click Edit to the right of the Billing contact entry.
  4. Enter the email address of the person you want to assign as the billing contact.
  5. On the alert screen that appears, click Yes.
  6. Click the remaining fields and enter new information as needed for the billing contact: first name, last name, and/or phone number.
  7. Click Save.


    When you change the billing contact, the existing contact is logged out of the WebEx Telepresence portal and cannot log in again. The new billing contact receives an email message notifying him or her about his or her new role..

Manage news and offers

You can choose to receive news and offers from Cisco and/or from Cisco-approved business partners. You can also choose not to receive any of this info.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. In News and offers, check or uncheck the boxes to select which types of messages you want to receive.

Pay your account bills

Only the billing contact can pay account bills.

To see your company’s billing contact, go to Account > Profile.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Account > Profile.
  3. Click Pay bills and follow the onscreen instructions. This button appears for the billing contact only.

The Pay bills button is active only if you have at least one activated subscription.
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