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WebEx Telepresence: Video and audio calling scenarios

Calling scenarioTasks to complete the video/audio call
Make a video call to another Cisco WebEx Telepresence user in your company

E20: Home > Directory > ▲ or ▼ to highlight the contact > √ to select > √ to dial.

Touchscreen: Call > Directory or Favorites > scroll to the contact > tap the contact > Call.

Remote: > scroll to the contact > √ to select > √ to dial.

Make a video call to another WebEx Telepresence user

E20: Home > Search or Dial > enter the 10-digit WebEx Telepresence video number or the custom video address (with or without @webex.com) > ▼ to highlight the number or address > √ to select the number or address > √ to dial.

Touchscreen: Call > Search or Dial > enter the 10-digit WebEx Telepresence video number or the video address (with or without @webex.com) > Call.

Remote: > Turn keyboard on > navigate to the Enter contact field > enter the 10-digit WebEx Telepresence video number or the video address (with or without @webex.com)> √ to select the item you entered > √ to dial.

Make a video call to a standards-based SIP- or H.323-compliant device using a video address

E20: Home > Search or Dial > enter the full video address (including "@company.com") > ▼ to highlight the address > √ to select the address > √ to dial.

Touchscreen: Call > Search or Dial > enter the full video address (including "@company.com") > Call.

Remote: > Turn keyboard on > navigate to the Enter contact field > enter the full video address (including "@company.com") > √ to select the address > √ to dial.


You must be able to reach the device from the Internet.

Make a video call to a standards-based H.323-complaint device using an IP address

Dial ip.

Follow the IVR prompts (select option 1 for IP dialing).

Enter the IP address (using * for periods) and press #

Press # again to dial.

You must be able to reach the H.323 device from the Internet.


WebEx Telepresence devices cannot be uniquely identified by an IP address. You need to use a video address to make a video call to a WebEx Telepresence device.


Call a North America-based landline or mobile phone number

E20: Home > Search or Dial > enter the 10-digit number > ▼ to highlight the number > √ to select the number > √ to dial.

Touchscreen: Call > Search or Dial > enter the 10-digit number > Call.

Remote: > Turn keyboard on > navigate to the Enter contact field > enter the 10-digit number > √ to select the number > √ to dial.

Call a toll-free North America-based phone number

E20: Home > Search or Dial > enter the 10-digit number > ▼ to highlight the number > √ to select the number > √ to dial.

Touchscreen: Call > Search or Dial > enter the 10-digit number > Call.

Remote: > Turn keyboard on > navigate to the Enter contact field > enter the 10-digit number > √ to select the number > √ to dial.


You do not need to prefix the number with a 1.

Call the 911 emergency numberWebEx Telepresence does not support 911 emergency calling.
Call a special phone number (premium services, collect calls, operator service)WebEx Telepresence does not support special phone numbers, such as operator service calls, 411 (directory service) calls, 9xx (premium service) calls, or collect calls.
Call an international number

WebEx Telepresence does not support outbound international calls. Only US and Canada landline or mobile numbers are supported at this time.

However, if you purchased an international calling card service from another service provider, you can dial its toll-free phone number from your WebEx Telepresence device. Follow the instructions provided by your international service provider to make a call once you are on the IVR.

Join a Cisco WebEx Telepresence bridge for your companyDial the pre-assigned custom WebEx Telepresence bridge video address (for example, companyx.bridge@webex.com). See the Cisco WebEx Telepresence bridge Quick Reference Guide for information.
Call in to a Cisco WebEx conferenceThere is currently no interworking between WebEx Telepresence and Cisco WebEx other than PSTN voice. Therefore, if a WebEx Telepresence device calls in to a Cisco WebEx conference, other users can hear the WebEx Telepresence participant as audio-only; they cannot see video.
Make a video call into a multiparty video call using multiway

WebEx Telepresence does not currently support the multiway feature for multiparty video. Instead, the following options are available for multiparty video calls:

  • Each WebEx Telepresence subscription includes the personal bridge feature, which allows up to 6 or 9 participants (including the host) to join in a conference (see Use your personal bridge).
  • If your company purchases an optional WebEx Telepresence bridge subscription, up to 6 or 12 participants can join in a conference. See the Cisco WebEx Telepresence bridge Quick Reference Guide for information.
  • The Cisco TelePresence System Codec C40/Codec C60/Codec C90, Profile Series with Codec C series, and Cisco TelePresence System EX90 devices have the capability to use the optional MultiSite feature to host multiparty video calls on the device itself.
Make a video call from a standards-based SIP-compliant device to your WebEx Telepresence device

Enter the full video address. This can be either of the following:

  • The assigned video address in the format of [video number]@webex.com, where video number is the 10-digit video number that was assigned to you as part of your WebEx Telepresence subscription (for example, 7035551234).
  • A custom video address (if the WebEx Telepresence user created one) in the format [display name]@webex.com, where display name is a name the WebEx Telepresence user made up.

Standards-based SIP compliant users who call your WebEx Telepresence device should make sure that they choose the SIP protocol.

Call from an international number to your WebEx Telepresence deviceDial the country international access prefix (for example, 00), the U.S. country code (1), and the 10-digit video number. For example, to call from the UK to a WebEx Telepresence device in the U.S., dial 00 1 555 123 1000.
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Last update:
‎01-25-2011 07:10 PM
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