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Cisco Employee

SWVMS16 Video Monitoring System

I have downloaded the 1.2 version of this software and reinstalled it twice, but when I try to open the Main Console, enter my user name and password, I get "Missing or corrupted resource files. Please reinstall the system to solve this problem."

Reinstalling is definitely not working, any ideas?

6 REPLIES

Re: SWVMS16 Video Monitoring System

Cisco Employee

Re: SWVMS16 Video Monitoring System

Thank you Steve, I used both methods for resetting the password. Both result in the same error message.

I have also attempted a restart of the XP OS...

Re: SWVMS16 Video Monitoring System

Try one more thing for me.  Change the resolution of the PC to something at or over 1280 x 800.

If that doesnt work, open a case with SBSC.

Cisco Employee

Re: SWVMS16 Video Monitoring System

That was the fix Steve. Thank you very much!

Cisco Employee

Re: SWVMS16 Video Monitoring System

Hi, max resolution on my PC is 1280 x 710. I have the same issue on two machines. What can I do ?

Re: SWVMS16 Video Monitoring System

try various resolutions to see if it helps.    SWVMS16 datasheet says:

Video card

ATI Radeon 9200, NVIDIA GeForce FX-5200, Intel 945G/965G,  or above (ATI is recommended)

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