Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

WVC210 Wirelsss-G PTZ Cameras on Windows 8.1


Re: WVC210 Wirelsss-G PTZ Cameras on Windows 8.1


Go to Tools, Internet Options, Security, Internet. Select Custom Level and allow ALL Active X controls. (Make the settings least restrictive) Save the settings.

Go to Tools, Compatibility View Settings and add the camera's IP address. You may have to uncheck or check a box on that page to allow http instead of https only.

I had the same issue with Windows 8.1 and I was able to resolve it with these settings.

*** After you are able to load the video from the camera in IE and the Active X control is installed, go back to

Tools, Internet Options, Security, Internet and click DEFAULT LEVEL! *** This will reset the Active X settings back to normal and the camera should still work fine. The settings only need to be changed the first time you view the camera in IE.

Please reply and let us know if this works for you or not.

- Marty

Edit: I have a Windows 7 PC and a Windows 8 PC that automatically upgraded to IE 11 without my knowledge. I had problems with my cameras and some other devices so I uninstalled IE 11 and now I have IE 10 again. To prevent IE from updating again I went to Tools, About Internet Explorer and unchecked "Install new versions automatically" I don't think this will work with Windows 8.1 because it comes with IE11.

Message was edited by: Martin Pyhala