In this case as the first step I would recommend you to open the ticket with Small Business Team and please send me the case number via private message. They will prepare troubleshooting steps and/or start the webex session once you on site. That would be the moset efficient approach:
Article ID:4006 Configure Secure Shell (SSH) Server Authentication
Settings on a Switch Objective Secure Shell (SSH) is a protocol that
provides a secure remote connection to specific network devices. This
connection provides functionality that is similar...
Article ID:4982 Access an SMB Switch CLI using SSH or Telnet Objective
The Cisco Small Business Managed Switches can be remotely accessed and
configured through the Command Line Interface (CLI). Accessing the CLI
allows commands to be entered in a termina...
Article ID:5735 Convert Configuration Files using the Configuration
Migration Tool on Cisco Small Business Switches Introduction The Cisco
Configuration Migration Tool allows you to convert configuration files
from previous generation of Cisco Small Busin...