OSITCP_pipe_send: Pipe magic is invalid.

[jffortincisco]

Hi!

I have major problems with a six-months old SG200-50P. Randomly, the switch stops to work, seems to restart without notice. I setup a SYSLOG server to catch any useful information from the device.

• Firmware Version (Active Image): 1.3.7.18
• Boot Version: 1.3.5.06

I attached a copy of the SYSLOG file. But I would like to pinpoint a specific line, as it seems to be the real problem.

%OS-F-ITC: OSITCP_pipe_send: Pipe magic is invalid. Pipeid - 1702259060, magic - 1634498143    ***** FATAL ERROR *****   Reporting Task: CNLD.  Software Version: 1.3.7.18 (date  12-Jan-2014 time  18:01:12)  0x16adc8  0x166f34  0x6df974  0x48fd60  0x490670  0x490890  0x6e785c  0x4c7950  0x4c7d5c  0x1223fc  

To be honest, I don't know what it means. And Google seems to be useless about it.

I plan to update the firmware this weekend, as I don't know what to do next. I have the same problem on another switch (SF200-48P), but it occurs less often (one a month maybe).

Any information about this error message would be appreciated, as I try to understand what's going on.

Thanks.

[jffortincisco]

24 hours later, got the same error message... Pipe ID is different, Magic field too. Date and time is reset at startup, but a SNTP request put a back later in the process.

2014-11-13 15:07:46 Local7.Emerg 192.168.1.6 %OS-F-ITC: OSITCP_pipe_send: Pipe magic is invalid. Pipeid - 540029216, magic - 544237834    ***** FATAL ERROR *****   Reporting Task: CNLD.  Software Version: 1.3.7.18 (date  12-Jan-2014 time  18:01:12)  0x16adc8  0x166f34  0x6df974  0x48fd60  0x490670  0x490890  0x6e785c  0x4c7950  0x4c7d5c  0x1223fc 

[Aleksandra Dargiel · Accepted solution]

Hi,

I have seen this issue only once but factory reset and manual configuration seems to fix the problem.

If you however still see this error please open ticket with Small Business team so the engineering can look into it:

http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Regards,

Aleksandra

[jffortincisco]

OK, I will try a factory reset. At this point, I have nothing to lose.

Thanks.