My customer has an SR2016 device which has never really worked consistantly. They were assured that they would always be able to upgrade it to a comparable Cisco unit, if they wanted to. When I told them that the program appears to have ended they were very disappointed since the implression they got was that the upgrade did not have an expiration date. They are now ready to replace this unit with another manufacturers.
Is this program still in affect and/or what can be done for this customer? Thanks in advance, Steve Peters
Steve, Take a look at the Trade-in program site located here to see what the possible progam might be. Also be sure to contact your Small Business Account Manager in your region/area to see what other assistance may be available.
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