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New Member

Two questions when upgrade SG500X-24P switch Firmware

Below is my switch detail information,

System Description:  24-Port Gigabit PoE with 4-Port 10-Gigabit Stackable Managed Switch

Firmware Version (Active Image): 1.2.0.81

Firmware Version (Non-active): 1.2.9.44

Boot Version: 1.2.0.12

Q1: upgrade FW to sx500_fw-12944.ros  and active image-2 then reboot switch.

      after switch reboot, GUI still show Active Image is 1.2.0.81.

Q2. when try to upgrade  FW:Sx500_FW_1.3.0.62.ros. GUI show FW format error.

I have try to upgrade from HTTP/HTTPS and TFTP, but got same result.

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Two questions when upgrade SG500X-24P switch Firmware

Hi Singow,

Could you please open a case with SBSC and ask them to escalate the case to L2? We do have a firmware version 1.2.0.83 that fixes your upgrade issue.

Thank you,

Marcelo

6 REPLIES
New Member

Two questions when upgrade SG500X-24P switch Firmware

Hello singow hsu,

When you go to Administration > File Management > Active Image and you select the non-active image to be the actove one, what does the Active Image After Reboot and Active Image Version Number After Reboot fields display? Also, I know this is basic question, but do you click Apply before rebooting?

For your Q2, can you type out exactly what the error is showing?

New Member

Two questions when upgrade SG500X-24P switch Firmware

Hello Joshua Roeder,

of course, I click Apply before rebooting.

and the firmware info after rebooting is:

             Firmware Version (Active Image): 1.2.0.81

             Firmware Version (Non-active): 1.2.9.44

one thing i don't understand is  i have to set my default password again when login to GUI after reboot.

error messgae for my Q2:

0
Copy failed
Copy: Illegal software format

thanks again.

Green

Two questions when upgrade SG500X-24P switch Firmware

Hi Singow, this switch should have never shipped with 1.2.0.81. I'd recommend you call the SBSC and ask them to fix it or RMA the switch.

-Tom
Please mark answered for helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Cisco Employee

Two questions when upgrade SG500X-24P switch Firmware

Hi Singow,

Could you please open a case with SBSC and ask them to escalate the case to L2? We do have a firmware version 1.2.0.83 that fixes your upgrade issue.

Thank you,

Marcelo

New Member

Two questions when upgrade SG500X-24P switch Firmware

Hi Marcelo, I have upgrade the firmware first to 1.2.0.83. and after that , everything is ok.

Thank you.


New Member

Hi singow_hsu,is it possible

Hi singow_hsu,

is it possible for you to send me this firmware? I'm having the same issue that you had. I can't switch firmware or upgrade my switch. 

Thanks.

Jimmy

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