Two questions when upgrade SG500X-24P switch Firmware

[singow_hsu]

Below is my switch detail information,

System Description:  24-Port Gigabit PoE with 4-Port 10-Gigabit Stackable Managed Switch

Firmware Version (Active Image): 1.2.0.81

Firmware Version (Non-active): 1.2.9.44

Boot Version: 1.2.0.12

Q1: upgrade FW to sx500_fw-12944.ros  and active image-2 then reboot switch.

      after switch reboot, GUI still show Active Image is 1.2.0.81.

Q2. when try to upgrade  FW:Sx500_FW_1.3.0.62.ros. GUI show FW format error.

I have try to upgrade from HTTP/HTTPS and TFTP, but got same result.

thanks.

[joroeder]

Hello singow hsu,

When you go to Administration > File Management > Active Image and you select the non-active image to be the actove one, what does the Active Image After Reboot and Active Image Version Number After Reboot fields display? Also, I know this is basic question, but do you click Apply before rebooting?

For your Q2, can you type out exactly what the error is showing?

[singow_hsu]

Hello Joshua Roeder,

of course, I click Apply before rebooting.

and the firmware info after rebooting is:

             Firmware Version (Active Image): 1.2.0.81

             Firmware Version (Non-active): 1.2.9.44

one thing i don't understand is  i have to set my default password again when login to GUI after reboot.

error messgae for my Q2:

Upgrade/Backup Firmware/Language

Bytes Transferred:	0
Status:	Copy failed
Error Message:	Copy: Illegal software format

thanks again.

[Tom Watts]

Hi Singow, this switch should have never shipped with 1.2.0.81. I'd recommend you call the SBSC and ask them to fix it or RMA the switch.

-Tom
Please mark answered for helpful posts

[Marcelo Demello · Accepted solution]

Hi Singow,

Could you please open a case with SBSC and ask them to escalate the case to L2? We do have a firmware version 1.2.0.83 that fixes your upgrade issue.

Thank you,

Marcelo

[singow_hsu]

Hi Marcelo, I have upgrade the firmware first to 1.2.0.83. and after that , everything is ok.

Thank you.

[jnguyen0111]

Hi singow_hsu,

is it possible for you to send me this firmware? I'm having the same issue that you had. I can't switch firmware or upgrade my switch. 

Thanks.

Jimmy