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Configure Speed Dial on the Cisco IP Phone 7800 Series and 8800 Series

Objective

Speed dial is a feature that automates the dialing process to a telephone number or extension. All the user has to do is to press one or two buttons to dial a number. Speed dial is common on many phone systems. It is typically set up for frequently called numbers. On the 7800 Phone Series and 8800 Phone Series, speed dial can be set up on the phone itself or through the web-based utility of the IP phone.

This article aims to show you how to configure speed dial on the Cisco IP Phone 7800 and 8800 Series.

Applicable Devices

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7800 Series

Software Version

  • 10.4

Configure Speed Dial

Through the Web-based Utility

Configuring speed dial can be done on any Programmable Line Key (PLK), Programmable Soft Keys (PSK), or Key Expansion Module (KEM). Follow these steps:

For PLK and PSK

Step 1. Log in to the web-based utility.

Step 2. Click Admin Login > advanced.

Step 3. Click Voice > Phone.

Step 4. Choose the line that you need to assign as speed dial.

Note: In this example, Line Key 2 is chosen.

Step 5. Choose Disabledfrom the Extension 2 drop-down list.

Step 6. In the Extended Function 2, enter the configuration value following this syntax: fnc=sd;ext=<number>@<$proxy>;[nme=<name on the sd>], where:

  • Fnc = definition of the extended function.
  • Ext = Extension of the speed dial.
  • Nme = (Optional) Name of the extension. For example: John Smith. If not specified, the number will be shown.

Note: In this example, the value entered is fnc=sd;ext=rcdn1@PROXY;nme=rcdn1.

Step 7. Scroll down to Programmable Softkeys area and choose Yes in the Programmable Softkey Enable drop-down menu.

Step 8. In the PSK 1 field, enter the value similar to the syntax in Step 6.

Note: In this example, fnc=sd;ext=5555@PROXY;nme=test is used.

Step 9. Click Submit All Changes.

You should now have configured speed dialing on your IP phone through its web-based utility.

Configure Speed Dial on the Key Expansion Module [KEM]

Step 1. Log in to the web-based utility.

Step 2. Click AdminLogin > advanced.

Step 3. Click Voice > Unit 1.

Note: You may choose a different Unit in case you have more than one Key Expansion Module (KEM) installed on the phone.

Step 4. Choose the key that you need to assign as speed dial.

Note: In this example, Key 1 is chosen.

Step 5. Enter the following syntax fnc=sd;ext=<number>@<$proxy>;[nme=<name on the sd>].

  • Fnc = definition of the extended function.
  • Ext = Extension of the speed dial.
  • Nme = (Optional) Name of the extension. For example: John Smith. If not specified, the number will be shown.

Note: In this example, the entry is fnc=sd;ext=rcdn1@$PROXY;nme=rcdn1.

Step 6. Click Submit All Changes.

You should now have configured speed dialing on the KEM through the web-based utility of your IP Phone.

Through the Phone

Step 1. Choose the line to configure as speed dial.

Note: Ensure that the line is disabled in the web-based utility. In this example, the line button number 4 is used.

Step 2. Press and hold the line button until the interface allows you to enter the name and phone number.

Step 3. In the Name field, enter the name to be displayed when the line is in idle mode.

Note: In this example, John Smith is used.

Step 4. In the Phone No field, enter the phone number to be dialed when pressing the line button.

Note: In this example, 5551234567 is used.

Step 5. Press Save.

You should now have configured speed dialing through your 7800 Series or 8800 Series Phone.

Version history
Revision #:
1 of 1
Last update:
‎04-20-2017 08:28 PM