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IP communicator and Contact center issue

Hello guys...

              I have here in my data center in the voice system cucm 7 and IPCC7 running the call center using ip-phones 7941.

recently and due to the need I have to install IP-communicator softphone of cisco instead of the hardware devices.

but as I installed the phone and the application connected successfully to the IPCC server, when i click on the button changing the state on the Call Agent application to "Ready" it replies with this error message "Resource's devices is off" and still "Not ready" state.

hint:-

      I can still use the phone "IP communicator" for making and receiving calls outside the call center.

 

Thanks in advance...

 

 

  • Small Business Voice and Conferencing
Everyone's tags (2)
1 REPLY
New Member

Hi Mr.Ramadan, I have the

Hi Mr.Ramadan,

 

I have the same problem. Has this been resolved? Thanks in advance.

 

Regards,

Das

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