I have here in my data center in the voice system cucm 7 and IPCC7 running the call center using ip-phones 7941.
recently and due to the need I have to install IP-communicator softphone of cisco instead of the hardware devices.
but as I installed the phone and the application connected successfully to the IPCC server, when i click on the button changing the state on the Call Agent application to "Ready" it replies with this error message "Resource's devices is off" and still "Not ready" state.
I can still use the phone "IP communicator" for making and receiving calls outside the call center.
1. Whatever device CCA is installed on must have the UC500 set as its
default gateway. If not TFTP will timeout during any files transfers2.
The UC500 must have itself listed as the default gateway when using DHCP
or else phones will not register3. The UC...