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Cisco Small Business 4410N and Apple

Hello,

I have a problem in connetion between the access point and Apple iPhone and iPad.

Firmware version 2.0.6.1

Try with WPA-Personal (both AES and TKIP) and WPA2-Personal encryption too.

Appliance works in Access Point mode.

Anybody has had the problem?!

Thankyou very much!

Adriano

4 REPLIES
Bronze

Cisco Small Business 4410N and Apple

Dear Adriano,

Thank you for reaching the Small Business Support Community.

Besides checking on the firewall settings on the Apple devices and try with firewall off, I could only think of a factory reset and re-configuration.  I am not aware of related known issues.

Please give that a try and let me know, I'll be looking forward to hear from you.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
New Member

Cisco Small Business 4410N and Apple

Dear Jeffrey,

thank you for the answer.

I did a factory reset and I re-configured the access point. Comunication with Apple devices worked for some days and then stopped. There is not a firewall software in iPhone/iPad.

I can't understand...

Kind regards

Adriano

Bronze

Cisco Small Business 4410N and Apple

Dear Adriano,

Thank you for the feedback and I am sorry to hear about this.  I suggest you to contact the Small Business Support Center directly and have an engineer figure this out as soon as possible and of course provide you a prompt solution;

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Please do so and do not hesitate to reach me back if there is anything I may assist you with in the meantime.

Thank you for your time,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
New Member

Cisco Small Business 4410N and Apple

Here the same problem with 3 devices on 2 locations. one week old

Not apple not iphone But WAP issue. Google the device and you will find many people with this problem.

Cisco please fix this after 4 years with no solution or take the devices off the marked.

I will return the diveses this week if i don't receive a solution

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