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New Member

Disconnection problem with WAP4410N

Hi everybody,

I have a problem with my Linksys Wap4410n regarding some disconnections...

I configured it with wpa 2 personal password, access point, b/g/n mixed...

So a normal access point configuration and it works well when I use the default firmware (1.0.12).

After updating and/or resetting & updating with all higher firmware (2.0.0.5 / 2.0.0.12 / 2.0.1.0), sometimes it losts the connection.

So I have to turn off the airport (I'm currently using a macbook and an iphone) in both cases and turn it on.

I don't want this problem is due to an incompatibility with the apple's airport or whatever...

Giovanni

38 REPLIES
New Member

Re: Disconnection problem with WAP4410N

Hello,

i have the same Problem.

I have a Cisco RVS400 Router >> SGE2000P Switch >> WAP4410N W Lan AP.

i hope for a good idear!

thx

xandie

New Member

Hello,

Hello,

I have the same issue with WAP 4410N... users facing too much disturbance i tried many times to reconfigure with different configurations... but still having this problem... WAP 4410N goes offline and do not forward traffic....

I have updated it to latest version 2.0.7.8

Please suggest some resolution so to get rid of this...

Thanks,

Junaid

New Member

Re: Disconnection problem with WAP4410N

check out this long thread on that issue:

https://supportforums.cisco.com/message/3109882#3109882

New Member

Re: Disconnection problem with WAP4410N

After hours of testing and configuring I can say it’s not the same issue as discussed in the link above. I have the same problem as mentioned at the beginning.

Our set-up: We have Mac clients and Cisco networking equipment. We would like to use the WAP4410 (2.0.2.1) as our access point.  However, 10-20 minutes after connecting to the access point, the connection doesn’t work anymore. It happens randomly and not only during large file transfers. It also happens when I’m not even using the computer. After disabling and enabling the wireless interface on the client I get back the connection (for the next 10-20 minutes).

I not only tried to change all different settings on the access point (channel, encryption mode, ssid, channel bandwidth, ...) but I also changed settings on the Mac (disable IPv6) but it’s still not working. Of course I also tried older firmwares.

It’s really annoying.

Thanks for your help.

New Member

Re: Disconnection problem with WAP4410N

I am also having the same problems with our WAP4410N.  Our phone base is mostly iPhones, but we have a few Android phones running around and the Android phones have the most problems.  In particular it is the Droid X, and HTC Hero's that seem to fail on a regular basis.  Every once in a while, the phones will connect solid for a couple of hours, and then will go into the reconnection loop.

I've tried all of the suggestions: Force the 100m LAN, all sorts of key renewal times, forcing G only mode, etc, etc.  The iPhones don't seem to have a problem staying connected, we even have a few Motorola Droid 1's that work fine, and are fairly bomb proof.

We also have some Belkin wireless routers, and with identical settings, ALL the phones and Laptops connect fine, on that router.

Has anyone came up with a better solution short of the voodoo and hinky di di being mentioned in the forums?  Or should I look for a new router?

-Not Happy In Oregon-

New Member

Disconnection problem with WAP4410N

i have the same problem wih 2 of my units, i managed to get them stable by setting them to b/g disabling the N. im on a call with cisco now trying to figure this crap out since its been a year from this initial report and they havent found a fix for it.

New Member

Disconnection problem with WAP4410N

I just received beta firmware 2.0.5.2 which has corrected my issue. I have about 15 of these units some of them almost daily will drop all wireless clients until it is rebooted. This Beta seems to have fixed my issue. If anyone would like to contact me you can send and email to mikesitservices@atlanticbb.net to discuss.

New Member

Disconnection problem with WAP4410N

Well Unfortunalty after 2 days of being flawless all of my clients once again dropped off. Reboot fixed it. I have now setup a ssh script using plink to reboot these units everyday at 6:00am before office hours to eliminate all of my support calls I get. Oh boy I really wish Cisco could isolate the issue I am really beginning to lose faith.

New Member

Re: Disconnection problem with WAP4410N

changed some settings the dhcp lease time on my routers to 7 days (168 hrs). This is the lease time for clients. The AP is set to a static IP address I also changed all of my SSID’s which were in all uppercase letters to all lowercase letters. So far they have not dropped out. But as soon as I hit reply I’m sure something will happen

Update Unfortunatly this firmware still has not corrected the dropp off issue. I have replaced all of my units with the new cisco SB AP model WAP321 this unit has been flawless so far. I have been running them for about a month now with no problems to report.

New Member

Disconnection problem with WAP4410N

Hi,

We are using 4 devices and as per my observation, this device is having prblem when we use mix mode (B/G/N)

and the clients are also mixed, like some clients are using old laptops which supports 802.11B, Some laptops

are 802.11G and the new laptop users are using 802.11N mode.

At the time of problem, only 802.11N clients (laptops) are disconnected, remaining old laptops which are using

802.11B & G mode are working as usual.

I have also tested the latest firmware 2.0.5.3 on this AP but no result. Still same issue.

Now waiting for Cisco Support to come back with some proper solution.

New Member

Disconnection problem with WAP4410N

i have the same problem

New Member

Disconnection problem with WAP4410N

i got my device rma'd not dealing with this crap anymore. The support rep said that it might be a bad batch, since two of my devices are only one letter appart from the serial number.  I have downgraded and upgraded, it works for 1 day then all devices start to drop.

New Member

Re: Disconnection problem with WAP4410N

My support case was solved by having my units replaced with the new model WAP121. They replaced them free of charge. I now have 10 WAP121's in production and also have 10 WAP321's in production. They are not having any problems. Having your units RMA'd will not solve your problem I had all 12 of my units RMA'd and they all did the same thing. Replace them now and save yourself the headache believe me I had enough headaches for all of us.

New Member

Re: Disconnection problem with WAP4410N

Same problem. Why doesn't Cisco discontinue this product. It's just so un reliable.

Sent from Cisco Technical Support iPad App

New Member

Re: Disconnection problem with WAP4410N

i got both of mine replaced and after 1 month the problem is back. im so frustrated with this sh1t device

New Member

Disconnection problem with WAP4410N

Same problems here .. All three WAP4410n drops all connections .. 2.0.5.3 does not resolve the issue. In fact the release note of 2.0.5.3 mentions a known issue -

CSCtx62203 In certain environments and traffic model, the WAP4410N may lockup after some undetermined time. Workaround: Reboot the device.

Rebooting the device is not a workaround, it is a operational nightmare .. u never know when the AP will drop connections.

New Member

Disconnection problem with WAP4410N

they made me sign up for a beta program to try to fix this issue.. this is garbage but i will push for another device if i dont get this working in 1 week.

I am a Support Engineer with Cisco Systems and I have accepted ownership of
your case. I will send out the Multi User Beta test agreement (MUBTA). Please
accept it then I will send you the FTP information for beta firmware to fix your issue.

i will update with the ftp site and firmware

New Member

Disconnection problem with WAP4410N

Hi Juan,

Thanks for your msg. Appreciate if you could revert at the earliest, our entire office wireless network relies on WAP4410's.

regards

Ravi

New Member

Disconnection problem with WAP4410N

Hi Juan,

Any progress with this disconnect issue on WAP 4410n ?

regards

New Member

Disconnection problem with WAP4410N

HI,

I am also having the same problem and even upgrading to the latest firmware version and yet the AP WAP4410N keeps falling.

Does anyone know how to access it through SSH, the password for the web is not the same?

regards

Anderson

Disconnection problem with WAP4410N

Hi,

We have the same problem in our office with the WAP4410N device.

Has any progress been made on correcting this problem?

Kind Regards,

Paul Listo

Disconnection problem with WAP4410N

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

Please call into the Support Center and have a case opened. There is a beta firmware available that has been found to help with this issue. In order to make this firmware available, we need to have a case opened and then escalate that case to our Level 2. They are the group that has the ability to get that firmware to you.

Thanks

Eric Moyers

Cisco Network Advanced Support Engineer

SBSC Wireless and Surveillance SME

CCNA, CCNA-Wireless

1-866-606-1866

*Please rate Post so other will know when answer have been found.

New Member

Disconnection problem with WAP4410N

Hi Eric,

I having the similar problems with two WAP4410N. I am from Brazil, is there any way to scale by e-mail to obtain the firmware beta?

Tks

New Member

Disconnection problem with WAP4410N

Hello Eric,

I'm from Brazil too, and I would how can I get the firmware ?

Disconnection problem with WAP4410N

Hello Thanks for reaching out to me.

There is a Support Center in Costa Rica, that can help you with this issue and getting the firmware for this device.

Cisco Small Business Support contacts:

http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html

If you click this link and look up Brazil it will give you the number to call.

*Please rate the Post so other will know when an answer has been found.

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866 ext 601027

Mon - Fri 09:00 - 18:00 (UTC - 05:00)

New Member

Disconnection problem with WAP4410N

Thank you.

New Member

Disconnection problem with WAP4410N

Hello,

I’m from Belgium, i recently bought 10 of these acces points and had prombles from the beginning.

I called the helpdesk, and a support guy connected remotely to my acces point, changed some settings, but didn’t solved the problem. It very frustrated that these acces points don’t work like the should. Please give a solution to this problem!

Is there a firmware update yet? I use version 2,0,5,3$µ

Do i donwgrade to firmware version 2.0.2.1, or lower?

New Member

Re: Disconnection problem with WAP4410N

Hi. I have same problem. What about new firmware?

Sent from Cisco Technical Support iPhone App

New Member

Disconnection problem with WAP4410N

it seems that Cisco has a fix for this problem but unless you get them a copy of your syslog(not a problem), a copy of the config backup(not a problem), a packet capture when the problem is happeing( why? the problem is with the wireless not the wireed network) ), and run some program called inssider(still don;t know wht this is for) they will not let you have the  firmware version to fix your problem.

It seems the firmware is still a beta version, but unless you waste all day, you can't have the firmware to fix the problem.

Time to get a refund.........

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