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New Member

Surface Pro 3 with AIR-AP1042N-N-K9 Wireless Access Point

I am trying to connect two recently purchased Microsoft Surface Pro 3 windows 8.1 tablets to a cisco AIR-AP1042N-N-K9 (firmware 15.2(4)JA1) wireless access point. The tablet asks for the wlan password then displays 'can't connect to network'. I am able to connect to the AP using other Win 8.1 devices using WPA2-Personal + TKIP. The Surface Pro 3s connect to other wlans using other access points.


Please would you help.


  • Small Business Wireless
New Member

I have worked with joining

I have worked with joining many Surface Pro devices to our Cisco wireless network.  I cannot get the Surface Pro to authenticate using WPA2 and 802.1x to our older wireless access points (i.e. 1242).  When I upgrade the wireless access point to a 2702I, the Surface Pro can authenticate right away.  I have not done any further troubleshooting beside upgrading the wireless access point. I thought I would share this info because it is an easy/costly fix and it has happened at multiple locations. I know the end user has upgrade the software on the Surface Pro and that does not help.