Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center.
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I am sorry that your having the issue with this unit. When did your WAP200 start having this issue? Recently or Did it start as soon as you bought it? Are you having any issues with the antennas with the unit?
Since this happens fairly regularly, Could it possibly be something in the surrounding environment? Where is the unit located? In a business or home environment? Any information would be helpful.
How does the signal come back? Starts working on its own or do you have to reboot it?
I am sorry I have more questions than answers, but this can help determine how to resolve your issue.
Eric Moyers .:|:.:|:.
Cisco Small Business US STAC Advanced Support Engineer
Mon - Fri 09:30 - 18:30 (UTC - 05:00)
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I'm having this issue since I bought it. It was not much of a problem at the beginning since the signal was disappearing every hour. I updated the firmware hoping this could solve the problem but it got worse.
I don't have any particular issue with the antennas or the unit.
Apart from that, the WAP200 works perfectly fine.
The unit is located in a home environment. There is nothing particular around the unit, nothing metallic or whatsoever. I tried to put the devices (laptop, smartphone) at different places and they lose the connection simultaneously. So I don't think anything blocks the signal, it's just that the unit cease from broadcasting during a couple of seconds.
The signal come back automatically after around 15 seconds. The unit does not reboot. I have checked the uptime
I have exact the same problem. Every 20 minutes, it disconnects clients. First, I thougth it may be caused by a bad location under bad conditions. But meanwhile, I switched it with an other AP. Now, it is in my office and I can see, it disconnects periodically and simultanously all clients.
I can't find any hint in the status messages, no alerts, nothing noticeable at the leds, ...
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