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WAP4410N intermittent loss of connections wirelless.

Hi everyone,

I have problems only a single access point model WAP4410-N.

Only one access-point installed in a meeting room with a some clients. (most notebooks with Windows 7)

Some users have lost connections for a long period of time and return without any intervention.(between 2-5 minutes.)

I've done the following but not resolved:

1 - I updated the firmware of the AP to 2.0.6.1 and the problem worsened.

2 - Already been exchanged AP the same model and the problem persists.

3 - Replacing, change by another vendor is not the problem. This problem not happen.

Below configuration information and logs generated from this version.

- WAP4410N version 2.0.4.2 firmware.

- Setup > Advanced:

-LAN Port Speed Settings: 100Mbps Full forced

-Discovery (By Bonjour): Disabled
-HTTP Redirect Settings: Disabled
-802.1X Supplicant : Disabled

WIRELLESS ADVANCED SET

-Worldwide Mode (802.11d): Disabled

-Channel Bandwidth: 40MHZ

-Guard Interval: (Short)

-CTS Protection Mode: Auto

-Beacon Interval: 300

-DTIM Interval: 10

-RTS Threshold: 2347

-Fragmentation Threshold: 2346

-Load Balancing: Disabled

Below logs of AP:

Aug  6 22:16:41 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:16:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:16:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:16:45 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:16:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:16:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:16:48 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:16:48 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:16:48 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:16:51 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:16:51 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:16:51 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:16:54 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:16:54 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:16:54 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:16:57 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:16:57 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:16:57 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:00 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:00 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:00 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:03 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:03 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:03 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:06 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:06 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:06 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:09 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:09 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:09 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:12 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:12 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:12 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:16 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:16 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:16 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:19 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:19 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:19 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:22 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:22 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:22 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:25 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:25 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:25 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:28 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:28 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:28 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:31 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:31 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:31 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:35 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:35 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:35 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:41 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:41 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:42 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:42 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:42 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:45 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:49 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:49 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:49 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:52 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:52 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication

Aug  6 22:17:52 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated

Aug  6 22:17:55 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH

Aug  6 22:17:55 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Aug  6 22:16:41 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:16:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:16:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:16:45 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:16:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:16:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:16:48 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:16:48 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:16:48 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:16:51 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:16:51 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:16:51 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:16:54 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:16:54 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:16:54 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:16:57 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:16:57 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:16:57 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:00 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:00 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:00 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:03 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:03 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:03 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:06 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:06 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:06 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:09 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:09 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:09 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:12 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:12 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:12 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:16 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:16 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:16 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:19 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:19 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:19 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:22 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:22 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:22 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:25 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:25 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:25 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:28 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:28 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:28 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:31 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:31 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:31 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:35 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:35 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:35 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:41 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:41 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:41 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:42 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:42 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:42 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:45 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:45 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:49 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:49 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:49 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:52 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:52 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open Authentication
Aug  6 22:17:52 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Associated
Aug  6 22:17:55 kernel: [][E0:75:7D:9F:9E:0F] SUBTYPE_AUTH
Aug  6 22:17:55 kernel: [WR1ANCRI][E0:75:7D:9F:9E:0F] Open

I wonder if there is a bug to be fixed or RMA to help me.

If you need more information I can provide you.

regards,

1 REPLY
Bronze

WAP4410N intermittent loss of connections wirelless.

Dear Roberto,

Thank you for reaching Small Business Support Community.

I suggest you to try:

Setup > Advanced

LAN Port Speed, enable the Auto Negotiation field

Wireless > Basic Settings;

B/G/N-Mixed (Default)

Wireless Channel drop-down menu, select Auto

Wireless security, key renewal value to default 3600 seconds

Wireless > Advanced;

Guard Interval to auto

Disable CTS Protection Mode since it severely decreases performance.

Beacon Interval; default of 100ms

DTIM Interval, default of 1 (Higher settings allow your computer to enter the sleep mode, thus saving power, but interferes with wireless transmissions)

I'll be looking forward to hear from you.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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