We are running two WAP4410n devices in our office. One of the devices recently appears to have died. No ethernet, wireless, or POE lights passing packets, however the power indicator stays on steady. Have attempted a direct connection to the box straight from a computer with both straight and cross-over cables. Device will not even do a factory reset via the reset button.
Device cannot be reached via web-interface either.
This one is only two month old. I held the reset button for the directed amount of time and no response from the device, just a solid power indicator. Have found that leaving the device unplugged (both power and ethernet) for approximately 1 hour, and plugging back in starts the device correctly. Simply seems like something in the device does not permit a reboot, only allowing it to restart after sitting powerless for this 1+ hour time period. Tried updating firmware with no success; tried rolling back firmware to a previous version also with no success.
We have initiated contact with Cisco Business Support.
With the latest release of firmware for the WAP 561, 551, 371, 351 a new
feature was added that would allow customers to upgrade the firmware for
their clustered access points from the main access point.The basic steps
to accomplish this is:1) Download th...
Special thanks to Alex McDonald for sharing his favorite tip:My favorite
tip is the ‘write default’ command on autonomous wireless access points,
it simplifies manual conversion of a WAP with a static ip address to a
LAP with a DHCP address.This saved a l...