WAP551 Factory Reset failed

[Bruno Christoffel]

Hello Community

I lost my password for a WAP551 AP.

Now i start the factory reset. But it fails.

After 10 sec. the Power-LED shows red and the accespoint reboot with the configuration.

If ther a nother way to reset the password or reset to the factory config.

Thanks

[Eric Moyers]

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

Please hold the reset for 30-35 seconds. Normally 10 seconds will just cause it to reboot not reset to factory.

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866

Mon - Fri 09:30 - 18:30 (UTC - 05:00)

*Please rate the Post so other will know when an answer has been found.

[Bruno Christoffel]

Hi Eric

Thank you for the post.

But it does not work. After 10 Second the Power-LED go to red and finish.

I hold the reset also for 1 minutes.

another idea

Best regards

Bruno

[Bruno Christoffel]

Hi Eric

The factory reset has yet to work.

I must clear the Cahce from the IE, and then the Logon worked.

Thanks

Bruno

[Eric Moyers]

When you cleared the cache were you able to log in with your normal password or was it reverted back to the default cisco - cisco?

Eric Moyers

[Bruno Christoffel]

it was reverted back to the default cisco - cisco.

Best regards

Bruno

[Eric Moyers]

That means the factory reset did work, just that the cache on the browser needed to be cleaned out

There is no way we can modify the settings in the browser.

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866

Mon - Fri 09:30 - 18:30 (UTC - 05:00)

*Please rate the Post so other will know when an answer has been found.