Smart Call Home Discussions

Team,Customer needs help: a list of typical issues other customers have discovered "pro-actively" or "faster than otherwise" with SCH. They are considering a broad-scale deployment but need to proof/balance value vs. effort for doing this. Can you he...

Hi GuysI am writing some process doco for our team on how to action SCH alerts. Based on the cisco doco SCH can send alerts for severity 8 and 9 events. 9CatastrophicN/ANetwork-wide catastrophic failure.8DisasterN/ASignificant network impact.But in d...

Do we have details on how to simulate:An event on a device so the customer can test/experience how alert process works and….An event on a device so the customer can test/experience the alert with SR create process.The Deployment Guide states we can s...

Hi,Any idea why all our 7606-S routers have two entrys under Registered devices?Every 7606-S has one row with Product ID CISCO7606-S and one row with Product ID CISCO7606-S(7606-S), all the othr info are the same (S/N, contract, Hostname etc...)I´ve ...

Hello,I´m assisting a customer with Smart Call Home configuration for their UCS devices.We have captured all the information in the General Tab of the Call Home configuration menu option. We have also updated the profile to include customer´s e-mail ...

Customer has asked if SCH will slow the device or increase CPU utilisation. Do we have any information that shows the impact, if any, to the operating performance of a device when SCH in enabled.Tim

Hi Guys.Couldn't SCH TG be integraded into Cisco Prime Infrastructure? In my case I have the TG installed on a dedicated server and it seems like a waste of resources.Just an ideé.ThanksJohan

Hello Community,Can someone please tell me if there is an application that can be used with Cisco's 'Call Home'. I'm very interested with learn more about Call Home - not so much on Smart Call Home.CheersCarlton

Hi, I am trying to look for a guide to configure a C220 UCS rack server using either CLI or CIMC but I am not able to find one.  Is this server supported? Thank you. Regards,Franco

I'm wondering if there are some changes / enhancements planned for the web interface.Here are some features I miss:Creating / editing groups: after performing a search I can only select one entry and click "add" for example. Imagine that for a few hu...

Hi there,Is there a way to disable the automatic creation of Demo Service Requests for new devices?Every new device triggers the creation of a Demo Service Request. So far I've not found a way to disable this behaviour.Am I missing a setting somewher...

Is there a document available to complete the smart call home configuration for UCS Manager? I have call home configured, but I suspect there's more to configure. Cheers, Symon

With Bryan Williams Welcome to the Cisco Support Community Ask the Expert conversation with Cisco  expert Bryan Williams. This is an opportunity to learn and ask questions  about  Cisco Smart Call Home, a support feature that helps detect and resolve...