Messages sent to firstname.lastname@example.org are automatically filetered and analyzed. The contact-email-addr specified above will receive a notifiation for the most critical messages along with Cisco's analysis and recommendations.
The "Test" profile is probably not needed. The specified destination email addresses will receive every message that matches the alert group subscription. You can expect to receive a lot of email based on this profile.
Please do not specifiy email@example.com in the "Test" profile. Smart Call Home will not accept messages in the long-text format.
The contact-email-addr specified in the configuration will receive a notifiation for the most critical messages along with Cisco's analysis and recommendations. The alerts can also be viewed on the SCH portal:
Aakriti, you should also receive an acknowledgement for non-fault messages like inventory and config. Using your example config above, that acknowledgement will be an email from firstname.lastname@example.org to email@example.com.
If you are not receiving email, then your messages are probably not making it to Cisco. Your mail admin can determine if the device is initiating email and if those messages are handed off to Cisco's inbound mail servers. If that much is working, open a case with TAC to trace your messages through the Smart Call Home servers.