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Cisco Employee

PSS, Smart Care

 For partner branding service, can partner use their CCO assoicate PSS/SC service contract for SCH raising SR?

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Hi,The service contract codes

Hi,

The service contract codes that include/support Smart Call Home are listed in Appendix A of this application note. Note that Smart Call Home does not raise an SR automatically under a PSS or SC contract. It sends an email to the partner instead.

Thanks,

Kelsey

2 REPLIES
New Member

Hi,The service contract codes

Hi,

The service contract codes that include/support Smart Call Home are listed in Appendix A of this application note. Note that Smart Call Home does not raise an SR automatically under a PSS or SC contract. It sends an email to the partner instead.

Thanks,

Kelsey

Cisco Employee

Thanks, that's clear.

Thanks, that's clear.

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